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Sales Support Specialist

3 months ago

Vaughan, Ontario, Canada Le Groupe Master Full time

Position Overview:

The role focuses on promoting products to clients by assessing their requirements, offering pricing solutions to secure orders, and providing post-order assistance.

Key Responsibilities:

  • Evaluate parts or equipment to align with customer specifications.
  • Collaborate with mechanical contractors and engineers on various projects.
  • Deliver material lists and quotations through both written and verbal communication.
  • Respond to inquiries from clients and branch representatives.
  • Process orders according to established company policies while liaising with relevant departments.
  • Provide post-order support, ensuring client satisfaction through follow-ups.
  • Ensure accuracy and completeness in project take-offs.
  • Communicate standard procedures to clients effectively.
  • Resolve customer issues while adhering to company policies.
  • Work collaboratively with internal and external teams to enhance customer satisfaction.
  • Address customer inquiries regarding products or services.

Qualifications:

  • Experience in HVAC is an asset.
  • Proficient in MS Office applications.
  • Familiarity with ERP software is beneficial.
  • Willingness to gain industry knowledge.
  • Completion of sales training programs is advantageous.
  • Strong commitment to exceptional customer service.
  • Excellent verbal and written communication skills.
  • Professional demeanor on the phone.
  • Self-motivated with strong organizational skills.
  • Effective sales skills and ability to persuade.
  • Capability to close sales and perform under pressure.
  • Good judgment and decision-making abilities.
  • Problem-solving skills with a focus on customer needs.
  • Ability to manage time effectively in a fast-paced environment.
  • Desire for continuous learning.
  • Team-oriented with the ability to work independently.

Benefits:

  • Comprehensive medical and dental coverage from day one.
  • Contributions to a registered retirement savings plan.
  • Wellness spending account.
  • Employee assistance program offering various support services.
  • Access to telemedicine from the start of employment.
  • Reimbursement for professional association memberships.
  • Early vacation program.
  • Flexible remote work policy.

About Le Groupe Master:

With over 70 years of leadership in HVAC-R, Le Groupe Master has been recognized among Canada's best-managed companies. As the leading private HVAC-R distributor in the country, we employ over 1,300 individuals across numerous branches and distribution centers, providing a dynamic and supportive work environment that values teamwork and open communication.