Title Officer

1 month ago

Oakville, Ontario, Canada FCT Full time

About FCT

FCT is a leading provider of title insurance, default solutions, and other real estate-related products and services to legal, lending, valuation, and real estate professionals across Canada.

Job Summary

We are seeking a highly skilled and detail-oriented Title Officer to join our team. As a Title Officer, you will be responsible for providing superior customer service to our clients, developing internal and external partnerships, and ensuring the accuracy and timeliness of title searches and insurance.

Key Responsibilities

  • Provide exceptional customer service to clients via portal, email, and phone, responding to inquiries within specified timeframes.
  • Develop and maintain internal and external partnerships to enhance the overall customer service experience.
  • Read and understand search of title from multiple provinces and make necessary amendments to internal records, consistently applying Underwriting Guidelines as applicable.
  • Manage all issues and title discrepancies with lender representatives.
  • Issue Commitment to Insure (CTI) within corporate policies and guidelines, adhering to documented Service Level Agreements.
  • Maintain up-to-date knowledge on all corporate and lender policies and procedures, applying them as applicable.
  • Prepare applicable documents, such as mortgage document packages and title change documents, as per respective lender program requirements.
  • Request and review payout statements from other financial institutions, calculating penalties, per diems, and payout amounts due on closing.
  • Action Lender Reports as required.

Requirements

  • Graduate of a law clerk/legal admin program or equivalent experience required.
  • Minimum of 6 months experience with the end-to-end real estate transaction cycle.
  • Exceptional phone manner, strong communications, and interpersonal skills.
  • Proven ability to problem-solve and prioritize issues, with strong attention to detail and ability to manage competing priorities in a busy office environment.
  • Strong understanding of basic mathematical principles.
  • Detail-oriented and proven ability to multi-task in a fast-paced environment.
  • Ability to exercise good judgment in protecting confidential information.
  • Intermediate computer skills in MS Office and Outlook.

What We Offer

  • Comprehensive benefits, including virtual healthcare and an Employee & Family Assistance Program.
  • Group retirement savings plan with company match.
  • Paid holidays and generous paid time off.
  • Hybrid work arrangements.
  • Paid volunteer opportunities and charitable donation matching.
  • Employee recognition programs, including referral incentives.
  • Potential for performance-based incentives.
  • The opportunity to participate in our stock purchase plan.

About Us

FCT is an award-winning organization that empowers each employee to be great and drive results. We offer a diverse and inclusive environment, where you can grow both personally and professionally in a team-oriented setting.

Join Us

We look forward to meeting you and exploring how you can contribute to our team's success.

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