Pharmacy Support Specialist

4 weeks ago

Nanaimo, British Columbia, Canada Neighbourly Pharmacy Full time

Job Title: Pharmacy Support Specialist

Location: Nanaimo, B.C

Job Type: Full-Time

About Neighbourly Pharmacy

Neighbourly Pharmacy stands as Canada's largest and rapidly expanding network of community pharmacies. With over 295 locations nationwide, we prioritize our patients and are dedicated to providing exceptional patient care through accessible healthcare and a personal touch in every community we serve. Recently recognized as one of Canada's Best Managed Companies, we believe our employees are our greatest asset and we are committed to supporting their career aspirations.

Position Overview

As a Pharmacy Support Specialist, you will play a crucial role in assisting pharmacists and pharmacy technicians in delivering top-notch pharmaceutical services to our patients. This entry-level position is perfect for individuals eager to gain experience in the healthcare sector while ensuring the smooth operation of the pharmacy. Your responsibilities will encompass a variety of tasks, including customer interaction, medication preparation, inventory oversight, and administrative support.

Key Responsibilities

  • Customer Interaction: Welcome customers, handle phone inquiries, and provide information regarding medications and pharmacy services in a friendly and professional manner.
  • Prescription Management: Aid in the processing of prescription orders, which includes data entry, labeling, and packaging under the guidance of a pharmacist or pharmacy technician.
  • Medication Preparation: Accurately count, measure, and package prescription medications, adhering to established protocols and safety procedures.
  • Inventory Oversight: Receive and organize incoming shipments of medications and supplies. Monitor stock levels, conduct rotations, and assist with inventory audits as necessary.
  • Sanitation and Organization: Ensure the pharmacy area remains clean and organized, including medication shelves and workstations. Dispose of expired medications and hazardous materials in accordance with regulatory standards.
  • Administrative Assistance: Carry out clerical duties such as filing, faxing, and scanning documents. Help with processing insurance claims and coordinating prescription transfers as needed.
  • Regulatory Compliance: Follow all relevant laws, regulations, and pharmacy policies, including privacy and confidentiality standards.
  • Additional Tasks: Support special projects, promotions, and events as directed by pharmacy management.

Qualifications
  • Education: High school diploma or equivalent. Completion of a pharmacy assistant program or relevant healthcare certification is preferred but not mandatory.
  • Experience: Previous experience in a retail or healthcare environment is beneficial but not essential. On-the-job training will be provided.
  • Communication Skills: Strong verbal and written communication abilities. Capable of interacting professionally with customers and colleagues.
  • Attention to Detail: Keen attention to detail and accuracy in tasks such as medication counting and labeling.
  • Organizational Skills: Effective organizational skills to manage multiple responsibilities and prioritize tasks in a fast-paced setting.
  • Computer Skills: Basic computer proficiency, including familiarity with Microsoft Office applications and pharmacy software systems (training will be provided).
  • Team Collaboration: Ability to work effectively with pharmacy staff and contribute positively to a team environment.
  • Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays, based on pharmacy operational needs.

Working Conditions
  • This is a full-time role, with standard work hours typically ranging from 32-40 hours per week.
  • The position may require prolonged periods of standing and occasional lifting of moderate-weight boxes or containers.
  • Work shifts may include evenings, weekends, and holidays, depending on pharmacy operational hours.

Neighbourly Pharmacy is an equal opportunity employer. We are dedicated to providing accessibility and equality to all job applicants, staff, and customers. Accommodation is available upon request for applicants with disabilities during the recruitment and assessment process and upon hiring.

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