Pharmacy Manager

6 hours ago

Nanaimo, British Columbia, Canada Shoppers Drug Mart Full time
{"title": "Pharmacy Manager", "content": "Pharmacy Manager

As a Pharmacy Manager at Shoppers Drug Mart, you will be responsible for managing the operations of the pharmacy while on duty. This includes providing consultation to customers and healthcare providers, practicing to full scope in providing professional services, dispensing medication, and assisting in the maintenance of the dispensary.

Key Responsibilities:

  • Pharmacy and Customer Service
  • Acknowledge all customers approaching the pharmacy
  • Practice within federal/provincial, regulatory/legal requirements
  • Ensure all privacy requirements are met, including customer confidentiality and consent management
  • Provide counselling on prescriptions, over the counter/behind the counter products
  • Practice to full extent of expanded scope with Professional Services, within your capability
  • Be clearly identifiable to the public
  • Ensure accuracy and appropriateness of all prescriptions dispensed
  • Communicate with other healthcare professionals within the circle of care to provide customer care
  • Maintain all records required in accordance with legislation, standards of practice, and policy

Workflow and Inventory Management:

  • Control access to the dispensary with respect to inventory and patient confidentiality
  • Review and maintain Workflow Queues on a daily basis
  • Regular review of 'will call' bins, in accordance with established Standard Operating Procedures
  • Review of stock to identify expired inventory
  • Oversight of current stock levels and medication orders from wholesaler
  • Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies

Operations:

  • Ensure entry/pickup workstations, counselling/waiting areas, and work islands reflect an appropriate image of the pharmacy
  • Involvement with financial reports as appropriate
  • Read and action store communications on in-store web
  • File incident reports when any customer or staff medication or privacy incidents occur

Requirements:

Independent thinking and decision making - makes decisions when dealing with issues or problemsPlan, coordinate and delegate assignments and provide coaching to pharmacy colleaguesProven ability to drive and build the business, lead by example and support enterprise programsCommitment to providing exceptional customer serviceSuperior customer relations skills and a strong sense of professionalismStrong problem-solving skills including experience formulating and executing action plansStrong personal computing skills and knowledge of pharmacy systems a definite assetEnsure all Health & Safety procedures are followed to provide a healthy and safe work environmentComplete mandatory training and voluntary continuing education workshops, as needed

Why work in a Shoppers Drug Mart store?

As an Associate-Owner, you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.

Shoppers Drug Mart is committed to diversity and inclusion. We believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

A candidate's experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position.

", "lang_code": "en-US"}

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