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Store Operations Manager

2 months ago

Halton Hills, Ontario, Canada PVH Full time

Unlock Your Potential at PVH

As a key member of our team, you will play a vital role in driving sales growth, delivering exceptional customer experiences, and fostering a positive work environment.

Key Responsibilities:

Customer Experience

  • Lead the effort to provide personalized service to every customer, ensuring a seamless shopping experience.
  • Develop and maintain a deep understanding of our products and promotions to effectively communicate value and build brand loyalty.
  • Collaborate with the Store Manager to make informed decisions that align with brand standards and customer service expectations.
  • Prioritize delivering an exceptional customer experience, resolving concerns promptly, and exceeding customer expectations.

Commitment to Efficiency

  • Oversee merchandising execution, ensuring timely and effective product placement and rotation.
  • Enforce company policies and procedures, providing loss prevention training and coaching associates to maintain awareness and report concerns.
  • Create and maintain schedules to support payroll strategies and budgets, while assisting in the oversight of expenses and inventory.
  • Contribute to business analysis and planning, conveying opportunities and customer feedback to the Store Manager.

Associate Morale

  • Recruit and onboard top talent to build a best-in-class team, evaluating current talent and providing observations to the Store Manager.
  • Motivate and inspire associates to achieve sales goals and uphold brand standards, modeling expectations and recognizing outstanding performance.
  • Demonstrate a sense of pride, commitment, and passion for the brand and our customers, treating them professionally, courteously, and respectfully.
  • Celebrate and embrace individuality, inclusion, and partnership, building relationships and seeking feedback for continuous self-development.
  • Champion innovation and change, supporting company initiatives and reinforcing a continuous improvement environment.

Requirements:

  • Minimum of 1 year of retail store management experience required.
  • Bachelor's/Associate degree preferred; high school diploma/equivalent required.
  • Flexible schedule required, including nights, weekends, and overnight shifts; some travel may be requested.
  • Excellent communication and time management skills.
  • Ability to walk, stand, bend, reach, and squat for prolonged periods, and carry up to 20 pounds.

PVH Canada Inc. is committed to providing accommodation for applicants with disabilities and its recruitment process.