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Customer Experience Supervisor
2 months ago
We are seeking a highly skilled Customer Service Supervisor to join our team at PARAM INDUSTRIES. As a key member of our customer-facing team, you will be responsible for ensuring exceptional customer experiences and driving business growth.
Key Responsibilities- Leadership and Team Management
- Coordinate activities with other work units or departments to achieve business objectives.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Customer Service and Support
- Resolve complex customer complaints and issues in a professional and timely manner.
- Provide technical advice and guidance to customers on products and services.
- Collaborate with internal teams to resolve customer issues and improve overall customer experience.
- Operational Management
- Oversee the maintenance of computer systems, equipment, and machinery to ensure business continuity.
- Coordinate repair work and implement measures to prevent downtime.
- Financial Transactions
- Process money, cheques, and credit/debit card payments in a secure and accurate manner.
- Manage customer accounts and ensure accurate record-keeping.
- Communication and Problem-Solving
- Answer customer enquiries and resolve problems or discrepancies concerning their accounts.
- Communicate effectively with customers, colleagues, and management to resolve issues and improve customer satisfaction.
- Work Environment
- Work in a fast-paced, dynamic environment with a focus on customer satisfaction.
- Collaborate with a diverse team of professionals to achieve business objectives.
- Education
- College/CEGEP diploma or equivalent.
- Experience
- At least 7 months to less than 1 year of experience in a customer-facing role.
- Language
- Fluency in English.
- Work Hours
- 37.5 hours per week.