Customer Service Supervisor

3 weeks ago

Mississauga, Ontario, Canada Sharma Wealth Full time
Job Title: Customer Service Supervisor

We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at Sharma Wealth. As a Customer Service Supervisor, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.

Key Responsibilities:
  • Lead a team of customer service representatives and provide guidance and support to ensure they are meeting their performance goals.
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  • Monitor and analyze customer feedback and make recommendations for process improvements.
  • Collaborate with other departments to ensure seamless customer service delivery.
  • Identify and address customer complaints and concerns in a timely and professional manner.
  • Develop and maintain relationships with customers to ensure their needs are met and exceeded.
  • Provide coaching and training to customer service representatives to improve their skills and knowledge.
  • Conduct performance reviews and provide feedback to customer service representatives.
  • Stay up-to-date with industry trends and best practices in customer service.
Requirements:
  • 1-2 years of experience in a customer service leadership role.
  • Proven track record of improving customer satisfaction and loyalty.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and as part of a team.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.
How to Apply:

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, please submit your application, including your resume and a cover letter, to [insert contact information].

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