Service Delivery Director

1 week ago

Scarborough Village, Ontario, Canada Samco Machinery Full time
Job Summary

We are seeking a dedicated and experienced Service Manager to oversee our service operations at Samco Machinery.

The Service Manager will be responsible for ensuring customer satisfaction through effective management of service teams, timely resolution of service issues, and continuous improvement of service delivery processes.

Key Responsibilities
  • Service Team Management: Manage and lead the service department to ensure efficient and effective service delivery.
  • Service Strategy Development: Develop and implement service strategies to meet customer needs and achieve company objectives.
  • Team Supervision: Hire, train, and supervise service technicians and support staff.
  • Performance Monitoring: Monitor service performance metrics and implement improvements as needed.
  • Interdepartmental Coordination: Coordinate with other departments to ensure seamless service integration with manufacturing and sales operations.
  • Customer Relationship Management: Maintain strong relationships with customers and address any service-related issues promptly.
  • Financial Management: Prepare and manage the service department budget, including forecasting and cost control measures.
  • Compliance and Safety: Implement safety and compliance measures to ensure a safe working environment for service teams.
  • Industry Knowledge: Stay updated on industry trends and advancements to enhance service offerings.
Requirements
  • Experience: 5 years' experience in managing wide support organizations. Multinational experience a plus.
  • Technical Background: Strong technical background. Minimum of 3 years of management experience in an engineering or service provider organization, at a Management Level.
  • Communication Skills: Excellent communication skills, people interaction and customer facing abilities.
  • Education: 3 years technical degree in Engineering or Electrical Engineering. Master's Degree preferred.
  • Project Management: Project management experience with the ability to drive the team through changes in processes and to multitask between daily duties and long-term activities.
  • Knowledge of Laws and Regulations: Considerable knowledge of laws, ordinances, and regulations pertaining to corporate service agreement practices.
  • Negotiation and Networking Skills: Strong negotiation and networking skills.
  • Organizational and Professional Skills: Excellent organizational and professional skills to deliver the highest level of response to our customers.

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