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Service Delivery Manager

2 months ago

Scarborough Village, Ontario, Canada Samco Machinery Full time
Job Summary

We are seeking a dedicated and experienced Service Manager to oversee our service operations at Samco Machinery. The Service Manager will be responsible for ensuring customer satisfaction through effective management of service teams, timely resolution of service issues, and continuous improvement of service delivery.

Key Responsibilities:
  • Manage and coordinate service teams to ensure efficient and effective service delivery.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Identify and resolve service issues in a timely and professional manner.
  • Collaborate with cross-functional teams to ensure seamless service delivery.
  • Monitor and analyze service metrics to identify areas for improvement.
Requirements:
  • Proven experience in service management or a related field.
  • Strong leadership and communication skills.
  • Ability to analyze and resolve complex service issues.
  • Experience with service delivery metrics and analysis.
  • Strong problem-solving and decision-making skills.