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Surveillance Operations Supervisor

3 months ago

Brantford, Ontario, Canada Great Canadian Entertainment Full time

Position Overview

As a Surveillance Operations Supervisor, you will oversee the continuous monitoring and observation of casino activities, ensuring the security and integrity of the establishment's assets, personnel, and guests. Your role will involve conducting routine surveillance of the gaming area and providing support to various departments in safeguarding company resources. Your keen attention to detail and exceptional observational skills will be essential as you perform reviews, compile reports, and maintain logs that may serve as evidence in legal proceedings involving patrons or staff.

In your capacity as a Supervisor, you will lead a team of surveillance personnel in a shift-based environment, promoting a safe and productive workplace. Your strong presence in the Surveillance Room will be crucial for effective management and interaction with internal stakeholders while delivering outstanding customer service. You will consistently maintain awareness of gaming operations and strategically plan, organize, and direct the overall shift activities by assigning tasks, briefing and monitoring staff, and overseeing incidents as they arise. You will ensure adherence to the regulations set forth by the Alcohol and Gaming Commission of Ontario (AGCO) as well as all relevant laws, policies, and procedures.

Advantages of Joining Great Canadian Entertainment:

• Starting compensation of $22.00/hour for Surveillance Operators and $26.00/hour for Surveillance Supervisors.

• Comprehensive group benefits and RRSP matching following the probationary period.

• Discounts available for eligible Food and Beverage outlets on site.

• Referral bonuses offered.

The ideal candidate will possess:

• A secondary diploma, with preference given to those with post-secondary education in Law and Security.

• At least one (1) year of experience in a security-related field or gaming positions, with a preference for candidates with supervisory experience of one (1) year or more.

• Strong analytical, observational, organizational, interpersonal, and communication skills.

• Proficiency in computer applications.

• Experience in casino surveillance or related fields is an asset.

• Ability to obtain registration as a Category 1 Gaming Assistant (license) with the Alcohol and Gaming Commission of Ontario.

All candidates must be prepared to work a flexible schedule, including evenings, weekends, holidays, and overnight shifts.

Working Environment Considerations


• Secure back-office setting, requiring prolonged periods of sitting and monitoring footage, with non-traditional work hours.

Great Canadian Entertainment is dedicated to fostering diversity, equity, and inclusion and encourages all qualified applicants to join our team of unique contributors. We provide accommodations for individuals with disabilities throughout the recruitment and selection process, and applicants are encouraged to inform Human Resources in advance if any accommodations are needed. We appreciate all applicants for their interest and will reach out to those who qualify to proceed in the recruitment process.

Job Types: Permanent, Full-time
Salary: Starting at $26.00 per hour

Benefits:
Dental care
Disability insurance
Discounted or complimentary food
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
RRSP matching
Vision care
Schedule:
10-hour shifts
8-hour shifts
Day shifts
Evening shifts
Morning shifts
Night shifts
Weekends as required
Supplemental pay types:
Overtime pay
Ability to commute/relocate:
Reliable commuting or planning to relocate before starting work (required)
Education:
Secondary School (preferred)
Shift availability:
Night Shift (required)
Day Shift (required)
Overnight Shift (required)

Work Location: In person