Airport Liaison Coordinator

3 weeks ago


West Vancouver, British Columbia, Canada Vancouver Airport Authority Full time
Job Title: Coordinator, Airline Client Relations

At Vancouver Airport Authority, we are seeking a highly skilled Coordinator, Airline Client Relations to join our Airline Client Relations team. This permanent, full-time opportunity will play a critical role in ensuring exemplary client services and acting as the main point of contact for non-operational inquiries.

Key Responsibilities:
  • Liaise daily with airlines and ground handlers to ensure positive partnerships and address non-operational issues.
  • Facilitate Terminal Working Group Meetings and exchange information among business partners.
  • Participate in the creation, development, and management of the Airline and Business Partner cross-departmental database.
  • Collaborate with stakeholders to create, publish, and maintain Terminal SOPs for airline operations.
  • Support the onboarding of new airlines at YVR, ensuring all start-up requirements are met.
  • Participate in cross-functional projects and represent airline interests.
Requirements:
  • Five years' recent experience in aviation transportation or professional customer service client relationship roles.
  • Knowledge of aviation facility environment and airline operations.
  • Proven relationship skills and ability to organize and facilitate effective communication between multiple stakeholders.
  • Strong decision-making skills and ability to think creatively.
  • Excellent computer skills and proficiency in Microsoft Office 365 programs.
  • Excellent communication and written communication skills.
What We Offer:

Vancouver Airport Authority offers a competitive salary range of $68,011 to $88,886 per annum, based on a 37.5-hour work week. We also provide a comprehensive benefits package, including generous vacation days, extensive health benefits, retirement savings matching, and wellness programs.

At YVR, we are committed to creating a diverse and inclusive work environment. We welcome applications from all qualified candidates and encourage those from underrepresented groups to apply.



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