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Transportation Operations Manager

1 month ago

Etobicoke, Canada Access Information Management Full time
Job Title: Transportation Supervisor

We are seeking a highly skilled and experienced Transportation Supervisor to join our team at Access Information Management. As a key member of our operations team, you will be responsible for leading our transportation specialists and ensuring the smooth execution of our delivery services.

Key Responsibilities:
  • Lead a team of transportation specialists to ensure high levels of service, production, and quality metrics are achieved.
  • Plan staffing levels to ensure adequate coverage and provide training, recruiting, counseling, coaching, and writing reviews.
  • Process and approve payroll, time off requests, and exceptions.
  • Communicate effectively with front-line staff regarding change procedures, initiatives, and program rollouts.
  • Audit compliance and assist in corrective action as necessary.
  • Responsible for creating highly optimized service routes that ensure on-time and cost-effective delivery services to our clients.
  • Monitor daily delivery routes for compliance to routing solutions.
  • Track progress of routes daily and ensure routing technology is used and routes are executed as designed.
  • Manage scanning platform to include proper usage, route ID configurations, exception code usage, and proper care of equipment.
  • Accountable for variances to plan for all route performance.
  • Work closely with outsourced vendors to maintain fleet in a prescribed manner.
  • Establish and manage proper workflow to ensure daily, weekly, and monthly reporting and requirements are met.
  • Ensure safety and security procedures are adhered to pursuant to Company Operating Standards.
  • Administer required safety, compliance, and regulatory training.
Requirements:
  • High school diploma or equivalent required.
  • 2 or 4-year college degree preferred.
  • A minimum of 3 years of supervisory experience necessary, including hiring, training, writing performance appraisals, administering the disciplinary process.
  • At least 5 years of work experience in a service industry required.
  • Prior experience with customer interaction is required.
  • CDL preferred.
Knowledge, Skills, and Abilities:
  • Experience leading a multi-stop dispatch management environment and managing drivers in daily route compliance.
  • Experience using "mapping" software to develop, analyze, and audit driver routes.
  • Ability to adhere to and enforce all security procedures.
  • Advanced experience using Outlook, MS Excel, and MS Word.
  • Experience importing and exporting data from various systems.
  • Strong organizational skills; self-starter; work under pressure with limited supervision.
  • Excellent verbal and written communication skills.
  • Ability to work collaboratively in a team environment.
  • Ability to direct and lead others in a professional manner.
Physical Requirements:
  • Routine lifting of 20-60 pounds (-containers per day).
  • Overhead reaching.
  • Routine bending and stretching.
  • Routine pushing and pulling.