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Transportation Operations Manager

1 month ago

Etobicoke, Canada Access Information Management Full time

Job Summary

We are seeking a highly skilled Transportation Supervisor to join our team at Access Information Management. As a key member of our operations team, you will be responsible for leading our transportation specialists and ensuring the efficient execution of our delivery services.

Key Responsibilities

  • Provide daily oversight of transportation operations to ensure high levels of service, production, and quality metrics are achieved.
  • Plan staffing levels to ensure adequate coverage and manage the training, recruiting, counseling, coaching, and performance reviews of transportation specialists.
  • Responsible for creating highly optimized service routes that ensure on-time and cost-effective delivery services to our clients.
  • Monitor daily delivery routes for compliance to routing solutions and manage the scanning platform to ensure proper usage, route ID configurations, exception code usage, and equipment care.
  • Accountable for variances to plan for all route performance and work closely with outsourced vendors to maintain the fleet in a prescribed manner.
  • Ensure safety and security procedures are adhered to pursuant to Company Operating Standards and administer required safety, compliance, and regulatory training.

Requirements

  • High school diploma or equivalent required; 2 or 4-year college degree preferred.
  • A minimum of 3 years of supervisory experience necessary, including hiring, training, writing performance appraisals, and administering the disciplinary process.
  • At least 5 years of work experience in a service industry required, with prior experience with customer interaction.
  • CDL preferred.

Preferred Qualifications

  • Experience leading a multi-stop dispatch management environment and managing drivers in daily route compliance.
  • Experience using "mapping" software to develop, analyze, and audit driver routes.
  • Ability to adhere to and enforce all security procedures.
  • Advanced experience using Outlook, MS Excel, and MS Word.
  • Experience importing and exporting data from various systems.

Physical Requirements

  • Routine lifting of 20-60 pounds (-containers per day).
  • Overhead reaching.
  • Routine bending and stretching.
  • Routine pushing and pulling.