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Restaurant Supervisor
2 months ago
We are seeking a highly skilled and experienced Food Service Supervisor to join our team at Dot's Bakery & Coffee Shop. As a key member of our management team, you will be responsible for overseeing the daily operations of our café, ensuring that our customers receive exceptional service and that our food and beverage offerings meet the highest standards of quality.
Key Responsibilities- Leadership and Supervision
- Supervise and coordinate the activities of our café staff, providing guidance and support to ensure that they are meeting their job responsibilities.
- Train new staff members in our policies, procedures, and standards of quality.
- Operations Management
- Establish and maintain efficient systems for managing inventory, supplies, and equipment.
- Monitor and control food and beverage costs, ensuring that we are meeting our budgetary targets.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Quality Control
- Ensure that all food and beverages meet our high standards of quality, taste, and presentation.
- Conduct regular quality control checks to identify areas for improvement.
- Customer Service
- Provide exceptional customer service, responding promptly to customer complaints and concerns.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Reporting and Administration
- Prepare and submit regular reports on café operations, including sales, inventory, and customer feedback.
- Maintain accurate records of staff performance, customer feedback, and other relevant data.
- Education
- Secondary (high) school graduation certificate.
- Experience
- Previous experience in a food service management role, preferably in a café or restaurant environment.
- Skills
- Excellent leadership and communication skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong problem-solving and analytical skills.
- Ability to maintain confidentiality and handle sensitive information.
Our café is a fast-paced and dynamic environment, with a focus on providing exceptional customer service and quality food and beverages. As a Food Service Supervisor, you will be working in a team environment, with a focus on collaboration and communication.
What We Offer- Competitive Salary
- Opportunities for Professional Development
- Flexible Work Schedule
- Discounts on Food and Beverages
