Public Service Representative

4 weeks ago

Orillia, Ontario, Canada Service Canada Full time
Position Overview

The role of a Citizen Services Officer involves engaging with the public to assess their eligibility for various benefits and services. This position is vital in ensuring that individuals receive the support they need in a timely manner.

Qualifications
  • Education: Completion of secondary school is required.
  • Experience: A minimum of 7 months experience in a similar role is preferred.
Work Environment

This position is based in an urban setting, providing a dynamic and fast-paced work atmosphere.

Key Responsibilities
  • Evaluate the eligibility of applicants seeking benefits.
  • Utilize computer software including MS Outlook, MS Word, and MS Windows to manage applications and communications.
Security Requirements
  • Successful completion of a criminal record check.
  • Credit history verification.
  • Enhanced reliability security clearance is mandatory.
Work Conditions
  • Ability to thrive in a fast-paced environment.
  • Capable of working under pressure while maintaining attention to detail.
Personal Attributes
  • Strong accuracy and client-focused approach.
  • Excellent communication skills, both oral and written.
  • Demonstrated flexibility and judgment in decision-making.
  • Highly organized and dependable with strong analytical skills.
Additional Information
  • Financial benefits are provided as per the collective agreement.
  • Other perks include free parking.
  • This position requires bilingual communication skills.
  • Standard working hours are 37.5 hours per week.

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