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Auto Incident Claims Representative

2 months ago


Dartmouth, Canada Aviva Full time

Join Aviva Canada, a leading entity in the property and casualty insurance sector, as we seek dedicated individuals for our Auto Claims team. We are looking for **Auto Claims Advisors** who are empathetic, driven, and focused on delivering exceptional customer service. If you thrive in a dynamic environment and possess a genuine desire to assist others while advancing your career, we encourage you to explore this opportunity.

As an **Auto Claims Advisor**, you will serve as the initial point of contact for customers during their time of need. Your role will involve providing outstanding service, guiding clients through the claims process, conducting thorough investigations, and determining the most appropriate actions to take.

To effectively meet our customers' needs, you will be required to work on a rotating shift schedule during business hours, ensuring availability from 8 AM to 5 PM, Monday through Friday.

At Aviva, we value flexibility and collaboration, offering a hybrid work model that combines the benefits of both in-office and remote work.

Key Responsibilities:
  1. Assist customers throughout the claims process by investigating their auto collision claims and addressing their needs.
  2. Adhere to company policies and industry regulations, implementing best practices and taking ownership of customer outcomes.
  3. Operate independently in a digital workspace.
  4. Engage in continuous training to stay informed about the latest best practices in claims management.
  5. Participate in special projects and provide insights to support Aviva's commitment to delivering an exceptional customer experience.
Qualifications:
  1. Experience in customer service (e.g., retail, hospitality, etc.).
  2. Bilingual abilities are a plus.
  3. Strong verbal and written communication skills.
  4. Proficiency in digital environments and online task management.
  5. A genuine curiosity and proactive approach to enhancing processes for a better customer experience.
  6. A commitment to contributing positively to our organizational culture and values.
Benefits:
  1. A competitive rewards package, including a base salary, eligibility for an annual bonus, paid vacation, retirement savings options, a share plan, health benefits, a personal wellness account, and three paid volunteer days annually.
  2. Starting vacation entitlement of four weeks.
  3. Exceptional career development opportunities through a tailored progression plan within the Auto Claims department.
  4. Financial support for professional development education (Controlled Insurance Program designation).
  5. Corporate wellness initiatives to promote employees' physical and mental well-being.
Work Environment:
  1. A diverse, inclusive, and vibrant team culture that encourages you to bring your authentic self to work.
  2. Regular social and team-building activities.
  3. An employee recognition program to celebrate achievements.

At Aviva, we are driven by a purpose: to support our customers today for a better tomorrow. We value individuals who prioritize integrity and ownership in their work. We seek those who are passionate about providing exceptional digital customer experiences.

We are committed to inclusivity and encourage applications from individuals with diverse backgrounds and experiences. We want our employees to feel comfortable being their true selves at work.

Aviva Canada has a process in place to accommodate employees with disabilities. If you require specific accommodations upon starting your employment, please reach out to your Talent Acquisition Partner to arrange the necessary support. This process is applicable throughout your career with Aviva Canada.


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