Strategic Leader, People and Culture

2 months ago

Toronto, Ontario, Canada Crawford & Company Full time
About the Role

Crawford & Company is seeking a highly experienced and strategic leader to join our team as a Strategic Leader, People and Culture. This is an exciting opportunity to lead our human resources function and drive business outcomes through effective talent management, employee engagement, and organizational development.

Key Responsibilities
  • Employee Engagement and Communications
    • Develop and execute a comprehensive employee engagement and communications strategy to foster a positive and inclusive work environment.
    • Manage employee recognition and rewards programs to optimize impact and motivation.
    • Lead the annual employee engagement survey review and action planning process to drive continuous improvement.
  • Recruiting and Training
    • Partner with the human resources team to create a compelling corporate and employee value proposition to attract top talent and drive business success.
    • Coach and develop human resources leaders and team members to achieve excellence in internal and external recruiting.
    • Ensure alignment between training programs, retention, and business objectives to drive organizational performance.
  • Talent Management and Performance Process
    • Diagnose trends and root causes impacting organizational performance and drive quality solutions to address them.
    • Develop and execute programs to evolve a culture shift to higher performance, ownership, and accountability, speed to decision-making, progress over perfection, and succession readiness.
    • Introduce and promote strategies that lead to internal promotions and organizational mobility.
    • Implement a comprehensive employee performance and goal-setting process to set employees up for successful growth and development.
  • Total Rewards Program
    • Collaborate with the leadership and human resources team to deliver a competitive total rewards program that attracts and retains top talent.
    • Work closely with the human resources team to benchmark total rewards with peer groups and recommend changes as required.
  • Policy Development and Compliance
    • Demonstrate advanced knowledge of internal business operations and industry best practices to ensure integration into the development of HR strategies.
    • Ensure corporate policies are aligned with industry best practices and in compliance with legislation.
    • Recommend policy updates and enhancements as required and collaborate with the human resources team to review and update policies on a regular basis.
  • Leadership and Team Management
    • Lead, coach, mentor, and inspire the human resources team to collaboratively lead employee engagement and drive business outcomes.
    • Develop and monitor key-performance-indicators and budget targets for the human resources department.
    • Participate in special projects and initiatives in Canada and globally, as required.
Requirements
  • Leadership and Business Acumen
    • Demonstrate leadership and business savvy, with a strong track record of leading change management initiatives, communication, and collaborative skills.
    • Model a sense of urgency and confidently pivot to reprioritize based on new information or in response to business needs.
    • Demonstrate success creating strategic direction, plans, and driving sustainable improvements in support of business results.
  • Experience and Education
    • Minimum of 5 years of executive leadership experience in a role of comparable size and scope.
    • 3 years of hands-on experience leading large-scale change management and employee engagement programs.
    • Bachelor or Master's Degree in Personnel, Human Resources, Business Administration, Insurance, or a related field.
    • Certified Human Resources Leader (CHRL) or Certified Human Resources Executive (CHRE) designation.
About Crawford & Company

Crawford & Company is an Employment Equity employer committed to diversity and inclusion. We welcome applications from visible minority group members, women, Aboriginal people, persons with disabilities, members of sexual minority groups, and others who may contribute to the further diversification of ideas.

Crawford & Company is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, and Crawford's own policies. We will work with applicants requesting accommodations at any stage of the hiring process.

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