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Lead Supervisor I

2 months ago

Toronto, Ontario, Canada Tapestry Full time
Job Title: Lead Supervisor I

The Lead Supervisor role is a critical component of our store's overall success, driving sales and operational processes to achieve exceptional results. This individual embodies the behaviors needed to directly impact our business, modeling the highest standards of performance and representing our brand with excellence.

Key Responsibilities:
  • Drive sales growth and customer satisfaction through effective sales strategies and techniques.
  • Lead and develop a high-performing team, fostering a culture of excellence and accountability.
  • Manage daily operational tasks, ensuring seamless execution and adherence to Coach standards.
  • Collaborate with Store Manager(s) and Assistant Store Manager(s) to align business strategies and drive results.
  • Stay up-to-date on fashion trends, competition, and market insights to inform sales and operational decisions.
Requirements:
  • 1-3 years of previous retail experience, preferably in a luxury retail service environment.
  • High school diploma or equivalent; college degree preferred.
  • Strong business acumen, with ability to analyze data and make informed decisions.
  • Excellent communication and interpersonal skills, with ability to build strong relationships with customers and team members.
  • Ability to work a flexible schedule, including nights, weekends, and holidays, with high retail traffic and sales days.
Competencies:
  • Drive for Results: Consistently exceeds sales and operational goals, with a strong focus on customer satisfaction.
  • Customer Focus: Prioritizes customer needs, providing exceptional service and building strong relationships.
  • Learning on the Fly: Quickly adapts to new situations, with a willingness to learn and grow.
  • Perseverance: Demonstrates resilience and determination, with a strong work ethic and ability to overcome obstacles.
  • Dealing with Ambiguity: Effectively navigates uncertainty and change, with a flexible and adaptable approach.