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Technical Solutions Expert

2 months ago

Ottawa, Ontario, Canada N-able Full time

Solutions Consultant

Career Opportunity

N-able is seeking a skilled Solutions Consultant to join our team. As a Solutions Consultant, you will play a critical role in providing expert-level technical advice and guidance to our partners, ensuring they maximize the value of their investment in N-able products.

Key Responsibilities

  • Provide technical assistance and support to assigned partners, ensuring they are realizing the value of their investment in N-able products.
  • Manage customer requirements and provide technical assistance throughout the customer journey.
  • Develop and deliver product training to both partners and support teams.
  • Assist partners with product migrations and standardizations, as well as working with APIs.
  • Exercise problem identification, troubleshooting, and resolution with our champions.

Requirements

  • Previous experience in a technical role.
  • Experience with backup and disaster recovery tools and processes.
  • Strong communication, presentation, and client management skills.
  • Ability to effectively convey product messaging and value proposition through technical demonstrations and onsite training engagements.
  • Ability to demonstrate planning, organizing, and implementation skills, allowing the successful completion of a project by a specific due date.

What We Offer

  • Medical, dental, and vision benefits for employee, partner, and children.
  • Generous PTO and observed holidays.
  • 2 Paid Volunteer Days per year.
  • Retirement Savings Plan.
  • Employee Stock Purchase Program.
  • Free lunch 2x per week at Collaboration Hubs.
  • On-site gym access at select Collaboration Hubs or discounted gym access for Canadian Collaboration Hubs.
  • FuN-raising opportunities as part of our giving program.