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Senior Vice President of Customer Engagement

3 months ago

Corner Brook, Newfoundland and Labrador, Canada RootX Full time
Vice President, Customer Success at RootX

As the Vice President of Customer Success at RootX, you will spearhead initiatives within the Customer Experience Management division. Your primary focus will be to ensure that our clients enjoy a smooth and rewarding interaction with our offerings.

  • Formulate and execute plans aimed at enhancing customer satisfaction and loyalty.
  • Oversee a team of customer success professionals dedicated to providing outstanding support.
  • Work in partnership with various departments to elevate the overall customer journey.
  • Evaluate customer insights and analytics to pinpoint opportunities for enhancement.

If you possess a strategic mindset and a commitment to customer success, we encourage you to consider this opportunity at RootX, where you will play a pivotal role in fostering enduring relationships with our esteemed clients.

Job Requirements for Vice President, Customer Success at RootX

The qualifications for the Vice President, Customer Success position at RootX in the Customer Experience Management sector are as follows:

  • At least 8 years of experience in customer success or account management.
  • A proven history of leading and expanding high-achieving customer success teams.
  • A solid grasp of customer experience management principles and best practices.
  • Demonstrated capability to devise and execute customer success strategies.
  • Exceptional communication and interpersonal abilities.
  • Capacity to collaborate effectively across various teams.
  • Experience in a fast-paced, dynamic work environment.
  • Bachelor's degree in Business Administration or a related field; MBA is preferred.
  • Familiarity with CRM systems and other customer success tools.
  • A strategic thinker with a focus on customer-centric approaches.