Front Desk Representative

4 weeks ago


Niagara Falls, Ontario, Canada Guruwali Holding Inc. Full time
Job Summary

We are seeking a skilled Front Desk Agent to join our team at Guruwali Holding Inc. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.
  • Room Management: Process group arrivals and departures, take, cancel and change room reservations, and maintain an inventory of vacancies and room assignments.
  • Customer Service: Provide information on hotel facilities and services, answer telephone and relay telephone calls and messages, and provide general information about points of interest in the area.
  • Administrative Tasks: Perform clerical duties, such as faxing, filing, and photocopying, and follow emergency and safety procedures.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: Will train, with a focus on providing excellent customer service and working in a fast-paced environment.
  • Language: Fluency in English.
  • Work Hours: 40 hours per week.


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