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Event Services Director

2 months ago

Cape Saint Charles, Canada Oak View Group Full time
{"h3": "Event Services Director Job Summary", "p": "We are seeking an experienced Event Services Director to oversee the Events and Box Office at Oak View Group. This individual will be responsible for planning, monitoring, directing, and managing event coordination, media services, and crowd control. The successful candidate will have a minimum of 5-7 years of experience at a supervisory level with a major convention or multi-purpose facility or equivalent position.

Responsibilities:

* Assume management responsibility for all services and activities of the Events Division
* Manage and participate in the development and implementation of goals, objectives, policies, and priorities of all event services and activities
* Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures
* Select, train, motivate, and evaluate all event services personnel
* Participate in the development and administration of the annual budget
* Prepare and present staff reports and other related correspondence
* Respond to and resolve difficult and sensitive inquiries and complaints
* Maintain facility's reputation for service
* Make immediate decisions and communicate with users of the facility in emergency situations
* Plan, organize, and assign all day-to-day work assignments for event managers and event services department personnel
* Review and recommend day-to-day operational policies and procedures for the department
* Conduct planning, staff, and operational meetings as required
* Meet with user groups to determine user needs and to explain facility capabilities and policies
* Prepare, confirm, and issue service orders for users
* Research, review, and recommend equipment, materials, and supplies required in providing event services and planning
* Take part in reviewing and approving final billing to users prior to release of invoice
* Assist in preparation of estimated revenues for facility budget
* Assist in the implementation of all center ticketing and box office policies
* Work with Media Services Manager to forecast and track media services revenue and profit margins

Qualifications:

* Minimum of 5-7 years' experience at a supervisory level with a major convention or multi-purpose facility or equivalent position
* College degree preferred
* Ability to work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended number of days
* Experience in Event Management Software such as Momentus Software, CC Breeze, Social Tables as well as CAD
* Graduate of Venue Management @IAVM preferred
* Proficient with Microsoft Office products
* CMP, CVE or CVP preferred

Vaccination Statement:

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada, we highly encourage our employees to continue to get vaccinated and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.

If you are a motivated and experienced professional looking for a challenging role, please submit your application.

We are an equal opportunity employer and welcome applications from diverse candidates.

Oak View Group is a leading sports and entertainment company that operates a portfolio of iconic venues and events. We are committed to creating a workplace culture that is inclusive, respectful, and supportive of all employees.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

If you are interested in this exciting opportunity, please submit your application, including your resume and a cover letter, to [insert contact information].

We look forward to hearing from you