IT Support Technician

4 weeks ago


Vancouver, British Columbia, Canada NPCSandman Hotel Group Full time
Position Overview

We are seeking a dedicated IT Support Technician to join our team at NPC/Sandman Hotel Group. This is a permanent position that requires a commitment of 40 hours per week. The ideal candidate will possess a College/CEGEP education and relevant experience is considered an asset.

Work Environment

The role is based in our head office, where you will collaborate with a team of professionals.

Key Responsibilities
  • Facilitate access to computer networks for users.
  • Monitor and report on the efficiency of computer systems and networks.
  • Assist users encountering technical issues with their computers.
  • Research and implement solutions by consulting user manuals, technical documentation, and other resources.
  • Provide guidance and training to users based on identified challenges.
  • Maintain a log of problems and solutions for the benefit of other support analysts.
  • Engage in the redesign of applications and software.
  • Oversee the work of other technical support staff within the team.
  • Deliver business systems, network, and Internet support to users.
  • Set up equipment for employee use, ensuring proper installation of cables, operating systems, and necessary software.
  • Conduct backup and recovery operations for web servers.
  • Deliver exceptional customer service.
  • Manage incidents effectively.
Technical Proficiency
  • Familiarity with networking software.
  • Knowledge of server management.
  • Proficiency in desktop applications.
  • Experience with database software.
  • Competence in MS Office and SQL.
Transportation and Travel

Public transportation options are readily available.

Personal Attributes
  • Detail-oriented and accurate.
  • Strong client focus.
  • Highly organized.
  • A collaborative team player.
Employee BenefitsHealth Benefits
  • Comprehensive dental plan.
  • Health care coverage.
  • Vision care benefits.
Financial Benefits
  • Group insurance options.
  • Life insurance coverage.
Additional Benefits
  • Various other benefits.
Diversity and Inclusion Initiatives

We are committed to fostering a welcoming environment for all employees, including providing diversity and cross-cultural training for newcomers and refugees, as well as cultural competency training for Indigenous workers.



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