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4 weeks ago
We are seeking a dedicated IT Support Technician to join our team at NPC/Sandman Hotel Group. This is a permanent position that requires a commitment of 40 hours per week. The ideal candidate will possess a College/CEGEP education and relevant experience is considered an asset.
Work EnvironmentThe role is based in our head office, where you will collaborate with a team of professionals.
Key Responsibilities- Facilitate access to computer networks for users.
- Monitor and report on the efficiency of computer systems and networks.
- Assist users encountering technical issues with their computers.
- Research and implement solutions by consulting user manuals, technical documentation, and other resources.
- Provide guidance and training to users based on identified challenges.
- Maintain a log of problems and solutions for the benefit of other support analysts.
- Engage in the redesign of applications and software.
- Oversee the work of other technical support staff within the team.
- Deliver business systems, network, and Internet support to users.
- Set up equipment for employee use, ensuring proper installation of cables, operating systems, and necessary software.
- Conduct backup and recovery operations for web servers.
- Deliver exceptional customer service.
- Manage incidents effectively.
- Familiarity with networking software.
- Knowledge of server management.
- Proficiency in desktop applications.
- Experience with database software.
- Competence in MS Office and SQL.
Public transportation options are readily available.
Personal Attributes- Detail-oriented and accurate.
- Strong client focus.
- Highly organized.
- A collaborative team player.
- Comprehensive dental plan.
- Health care coverage.
- Vision care benefits.
- Group insurance options.
- Life insurance coverage.
- Various other benefits.
We are committed to fostering a welcoming environment for all employees, including providing diversity and cross-cultural training for newcomers and refugees, as well as cultural competency training for Indigenous workers.
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