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Enhanced Support Services Technician

2 months ago

Vancouver, British Columbia, Canada NTT DATA Full time
Enhanced Support Services Technician


NTT DATA Services is a leading IT and business services company that strives to hire exceptional, innovative, and passionate individuals who want to grow with us.

If you want to be part of an inclusive, adaptable, and forward-thinking organization, we invite you to join our team.


Job Summary
We are currently seeking a skilled Enhanced Support Services Technician to join our team in Vancouver, British Columbia.

As an ESS Technician, you will play a pivotal role in providing advanced onsite and remote technical support to senior executive users who possess unique IT support requirements.


Key Responsibilities

  • Provide seamless end-to-end support for clients' critical desktops, notebooks, tablets, printers, mobility devices, and associated peripherals
  • Act as a vital link between our technology team and senior executive clients, serving as a technical liaison
  • Build and maintain strong relationships with clients, interpreting their needs, offering optimal solutions, and taking ownership of resolution or assuring resolution via line of business partners
  • Work autonomously in providing on-site and remote technical support to VIP clients
  • Resolve technical problems over the phone directly from the VIP client or calls transferred from the Technical Service Desk
  • Install and configure computer hardware and software, communications, and peripheral devices as per documented processes
  • Create, receive, review, complete, and escalate service requests
  • Independently assess and adjust technical solutions based on the specific client issue

Requirements

  • Min. 5 years' experience with desktop/software support & hardware (break/fix)
  • Min 5 years of experience providing support to Executive Level personnel
  • Technical degree or equivalent combination of education and work experience
  • Strong verbal and written communication skills
  • Experience with Microsoft Windows Domains, Active Directory
  • Experience mobile device configuration and deployment, Apple iOS and Android
  • Experience printer support, Office 365, Active Directory, ticketing systems (such as ServiceNow)

Physical Requirements/Working Conditions

  • Must have a valid driver's license and reliable personal transportation
  • Must regularly lift machinery, tools, supplies and equipment weighing up to 20 kg.

About NTT DATA Services


NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas.

As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers.

We are committed to our clients' long-term success.

Equal Opportunity Employer


NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.

We are committed to creating a diverse and inclusive environment for all employees.