Account Management Liaison
3 weeks ago
At Richardson International, we're committed to excellence in agriculture and food processing. As a global leader, we're dedicated to enhancing our facilities and services, investing in our people and communities.
Key Responsibilities:
- Act as a liaison between customers and our plant facilities or sales teams, ensuring seamless communication and resolution of complex order issues.
- Monitor and enter incoming sales orders, creating invoices and other documentation as needed.
- Respond to customer requests for various documentation, providing timely and accurate information.
- Oversee and resolve complex order issues, ensuring customer satisfaction and loyalty.
- Prepare and analyze metrics such as on-time delivery and order/product changes, identifying areas for improvement.
Requirements:
- 2 years' customer service experience in an office environment, with a strong focus on building relationships and providing excellent service.
- Strong computer skills in MS Word and Excel, large databases, and data entry, with attention to detail and accuracy.
- Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment, with strong organizational and analytical skills.
- Self-starter with the ability to work independently while contributing to team goals, with a customer service focus and strong communication skills.
Preferred Qualifications:
- Degree or diploma in Business, with a strong understanding of shipments and associated documentation.
- Bilingual in French (written and oral) is considered an asset, with experience in the agricultural industry.
Richardson International offers a competitive compensation package, including a flexible benefits plan, training and career development opportunities, and a pension plan.
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