Account Management Liaison

4 weeks ago


Winnipeg, Manitoba, Canada Richardson International Full time

At Richardson International, we're dedicated to Canadian agriculture and committed to enhancing our facilities and services. As a key member of our team, you'll play a vital role in building relationships with customers and resolving complex order issues.

Responsibilities:

  • Act as a liaison between customers and our plant facilities or sales teams
  • Monitor and enter incoming sales orders
  • Create invoices and other documentation based on sales orders
  • Respond to customer requests for various documentation
  • Oversee and resolve complex order issues
  • Handle various customer service complaints
  • Prepare and analyze metrics such as on-time delivery and order/product changes

Qualifications:

Required

  • 2 years' customer service experience in an office environment
  • Strong computer skills in MS Word and Excel, large databases, and data entry
  • A customer service focus and ability to build relationships
  • Strong communication, organizational, analytical, and problem-solving skills
  • Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment
  • Strong numbers orientation and attention to detail
  • Self-starter; ability to work independently while contributing to team goals

Asset

  • Degree or diploma in Business
  • Understanding of shipments and associated documentation
  • Experience in the agricultural industry
  • Bilingual in French (written and oral) is considered an asset

Richardson International offers a competitive compensation package, including a pension, flexible benefits plan, and training and career development opportunities.



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