Account Management Liaison
4 weeks ago
At Richardson International, we're dedicated to Canadian agriculture and committed to enhancing our facilities and services. As a key member of our team, you'll play a vital role in building relationships with customers and resolving complex order issues.
Responsibilities:
- Act as a liaison between customers and our plant facilities or sales teams
- Monitor and enter incoming sales orders
- Create invoices and other documentation based on sales orders
- Respond to customer requests for various documentation
- Oversee and resolve complex order issues
- Handle various customer service complaints
- Prepare and analyze metrics such as on-time delivery and order/product changes
Qualifications:
Required
- 2 years' customer service experience in an office environment
- Strong computer skills in MS Word and Excel, large databases, and data entry
- A customer service focus and ability to build relationships
- Strong communication, organizational, analytical, and problem-solving skills
- Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment
- Strong numbers orientation and attention to detail
- Self-starter; ability to work independently while contributing to team goals
Asset
- Degree or diploma in Business
- Understanding of shipments and associated documentation
- Experience in the agricultural industry
- Bilingual in French (written and oral) is considered an asset
Richardson International offers a competitive compensation package, including a pension, flexible benefits plan, and training and career development opportunities.
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