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ISD Global Support Technician
2 months ago
Westinghouse Electric Company LLC is seeking a highly skilled ISD Global Support Technician to join our team in Peterborough, Ontario, Canada. As a key member of our IT department, you will be responsible for providing technical support and services to our end-users across multiple sites.
Key Responsibilities- Troubleshoot and repair personal computer equipment and mobile devices, analyzing user-related problems to determine the source and notifying appropriate personnel for resolution.
- Monitor networks, coordinate changes, and configure systems, including hardware and software upgrades.
- Provide support for infrastructure and system upgrades, system refreshes, outages, and various IT-related projects.
- Install and make changes to PC, peripherals, telephony, and printer devices.
- Support and troubleshoot video conference equipment.
- Provide support for Active Directory and hands-on support for servers and network equipment.
- Manage the local IT asset inventory, stockroom, and CMDB.
- Assist in virus remediation and security incident response as required.
- Develop and maintain standards, records, and procedures for the installation of computer hardware and software.
- Manage on-call/after-hours support for responsible office locations (where applicable).
- Order computer peripherals and process invoicing using SAP/Ariba.
- Bachelor's degree or high school diploma plus 3 years of experience in a related IT field.
- 3 to 5 years of experience in a related IT field.
- MCSE certification is a plus.
- Experience working with remote control software applications is desired.
- Experience with Windows operating systems.
- Basic network administration and/or networking configuration.
- Excellent problem-solving and communication skills.
- Ability to troubleshoot and solve problems independently by effectively leveraging provided tools.
Westinghouse Electric Company LLC is committed to fostering a workplace that is powered by inclusive leaders, teams, and culture. As a member of our team, you will have the opportunity to work closely with global leaders who will support your development through coaching and managing opportunities. We offer a competitive salary, employee and family assistance program, retirement savings plan with company match, paid vacations, flextime, sick/personal, and holidays. We also encourage healthy work-life balance and offer flexible schedules with the potential to work from anywhere in Canada. We pay 100% of the medical/dental/vision insurance premiums for you and your family, and we offer an incredible opportunity for growth in an innovation-driven, global company.
