Crisis Response Navigator

20 hours ago

Victoria, British Columbia, Canada AVI Health and Community Services Full time
About the Role

We are seeking a highly skilled and compassionate Crisis Response Navigator to join our team at AVI Health and Community Services. As a key member of our Community-Led Crisis Response Team (CLCR), you will play a vital role in providing acute mobile crisis support and de-escalation services to individuals experiencing mental health and/or substance use related crises.

Key Responsibilities
  • Manage the central call line for the CLCR team, assessing and triaging calls and text messages from the community.
  • Develop support and safety plans for individuals in crisis, and/or for third-party callers.
  • Consult with community resources, family members, and peers, as directed by the caller's needs.
  • Provide non-judgmental emotional telephone and text support and crisis intervention, including assessment, problem-solving, and community resourcing.
  • Assess needs and risk of callers, referring to appropriate services and providing short-term follow-up during wait times.
Requirements
  • Minimum 3 years relevant experience in mental health services, de-escalation, and crisis response, and case management.
  • Undergraduate degree in the mental health field (counseling, social work, psychiatric nursing).
  • Crisis intervention skills, including extensive experience with situational awareness, mental health assessments, and suicide intervention.
  • Able to respectfully engage and support Indigenous relationships, with a trauma-informed and decolonial lens.
  • Demonstrated skills, experience, and knowledge of harm reduction and health promotion practices.
What We Offer
  • Competitive hourly rate of $33.99/hour to start, with stepped increases based on seniority with AVI.
  • 15 hours/week, with shifts falling between Sundays and Mondays 7:00am to 3:00pm.
  • Opportunity to work in a dynamic and supportive team environment.
  • Professional development and training opportunities.
How to Apply

To apply, please click on the 'Apply to Position' button and attach your resume and cover letter (optional). We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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