Systems, Screening and Dispatch Navigator
4 days ago
The Systems, Screening and Dispatch Navigator is a critical position within AVI Health and Community Services, responsible for providing acute mobile crisis support and de-escalation services to individuals experiencing mental health and/or substance use related crises.
Key Responsibilities- Manage the central call line for the Crisis Response Team, including phone lines and text messages
- Assess and triage calls and text messages from the community, initiating Community Care Plans and resourcing community supports
- Develop support and safety plans for individuals in crisis, and/or for Third Party Callers
- Consult with community resources, family members, and peers, as directed by and appropriate to the individual's needs
- Redirect callers to access pertinent resources, including emergency services
- Engage in assessments and obtain all necessary information to assist the Crisis Response Team in responding to crisis calls
- Provide non-judgmental emotional telephone and text support and crisis intervention, including assessment, problem-solving, and community resourcing
- Complete thorough assessments of suicidal ideation and/or homicidal planning or attempts
- Use assessment and screening tools to determine urgency and involve the Crisis Response Team or other emergency services, depending on severity and needs
- Assess needs and risk of callers, referring to appropriate services and providing short-term follow-up during wait times
- Minimum 3 years relevant experience in mental health services, de-escalation, and crisis response, and case management
- Undergraduate degree in the mental health field (counseling, social work, psychiatric nursing)
- Crisis Intervention Skills, including extensive experience with situational awareness, mental health assessments, and suicide intervention
- Able to respectfully engage and support Indigenous relationships, with a trauma-informed and decolonial lens
- Demonstrated skills, experience, and knowledge of harm reduction and health promotion practices
- Demonstrated practice of social justice, cultural humility, and trauma-informed approaches to care
The Crisis Response Team works in environments and conditions that may change quickly, including with individuals who may be or become escalated.
AccountabilityThe Systems, Screening and Dispatch Navigator is required to be open to feedback, engage in self-reflective practices, and demonstrate both collective and personal accountability.
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Systems, Screening and Dispatch Navigator
2 weeks ago
Victoria, British Columbia, Canada AVI Health and Community Services Full timeAbout the RoleThe Systems, Screening and Dispatch Navigator is a critical position within AVI Health and Community Services, responsible for providing acute mobile crisis support and de-escalation services to individuals experiencing mental health and/or substance use related crises.Key ResponsibilitiesManage the central call line for the Crisis Response...
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Systems, Screening and Dispatch Navigator
1 week ago
Victoria, British Columbia, Canada AVI Health and Community Services Full timeAbout the RoleThe Systems, Screening and Dispatch Navigator is a critical position within AVI Health and Community Services, responsible for providing acute mobile crisis support and de-escalation services to individuals experiencing mental health and/or substance use related crises.Key ResponsibilitiesManage the central call line for the Crisis Response...
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Systems, Screening and Dispatch Navigator
1 week ago
Victoria, British Columbia, Canada AVI Health and Community Services Full timeAbout the RoleThe Systems, Screening and Dispatch Navigator is a critical position within AVI Health and Community Services, responsible for providing acute mobile crisis support and de-escalation services to individuals experiencing mental health and/or substance use related crises.Key ResponsibilitiesManage the central call line for the Crisis Response...
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Systems, Screening and Dispatch Navigator
4 days ago
Victoria, British Columbia, Canada AVI Health and Community Services Full timeAbout the RoleThe Systems, Screening and Dispatch Navigator is a critical member of the AVI Health and Community Services team, responsible for providing acute mobile crisis support and de-escalation services to individuals experiencing mental health and/or substance use related crises.Key ResponsibilitiesManage the central call line for the crisis response...
-
Systems, Screening and Dispatch Navigator
4 days ago
Victoria, British Columbia, Canada AVI Health and Community Services Full timeAbout the RoleThe Systems, Screening and Dispatch Navigator is a critical member of the AVI Health and Community Services team, responsible for providing acute mobile crisis support and de-escalation services to individuals experiencing mental health and/or substance use related crises.Key ResponsibilitiesManage the central call line for the crisis response...
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Crisis Response Navigator
2 weeks ago
Victoria, British Columbia, Canada AVI Health and Community Services Full timeAbout the RoleThe Crisis Response Navigator will be responsible for providing acute mobile crisis support and de-escalation services for individuals experiencing mental health and/or substance use related crises. This role will be the first point of contact via phone and will be responsible for assessment and acuity triage and team dispatch.Key...
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SAFER Systems Navigator
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SAFER Systems Navigator
4 days ago
Victoria, British Columbia, Canada AVI Health and Community Services Full timeJob SummaryThe Casual SAFER Systems Navigator will provide coordination, care-planning, and system navigation for the SAFER clinic and opportunities to cover for the Workforce program as well. They will coordinate care in conjunction with a multidisciplinary team, practicing harm reduction in their relationships to build trust and assist participants in...
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Crisis Response Navigator
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Crisis Response Navigator
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Crisis Response Navigator
2 days ago
Victoria, British Columbia, Canada AVI Health and Community Services Full timeAbout the RoleWe are seeking a highly skilled and compassionate Crisis Response Navigator to join our team at AVI Health and Community Services. As a key member of our Community-Led Crisis Response Team (CLCR), you will play a vital role in providing acute mobile crisis support and de-escalation services to individuals experiencing mental health and/or...
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