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Crisis Support Specialist
2 months ago
AVI Health & Community Services (AVI) is a comprehensive community-focused organization dedicated to providing services related to HIV, hepatitis C, and harm reduction across multiple locations. Our mission is to support individuals living with these conditions and to promote harm reduction strategies. We are committed to evidence-based practices that prevent infection, offer support, and combat stigma, all while ensuring equitable access to our services through a framework of social justice and health promotion.
At the heart of our operations is the commitment to fostering meaningful connections. Our daily efforts are directed towards building relationships among clients, staff, peers, organizations, communities, and funders to enhance the impact of our programs. For further information, please visit our website.
Join our compassionate, dedicated, and client-focused team in advocating for the health, dignity, and well-being of individuals affected by HIV, HCV, and substance use through the delivery of sex-positive and harm reduction-oriented education, prevention, and support services.
AVI COMMUNITY-LED CRISIS RESPONSE TEAM (CLCR):
The AVI Community-Led Crisis Response Team (CLCR) is a peer-assisted care initiative funded by provincial and national health organizations. This mobile crisis response team is composed of individuals with lived experience and mental health professionals who specialize in crisis de-escalation and the development of community care plans for those in distress.
The CLCR Team represents an innovative approach to crisis intervention, emphasizing health, well-being, and community support. By employing a community-based, client-centered, and trauma-informed methodology, our peer-assisted model has demonstrated effectiveness in helping individuals navigate mental health and social care services while minimizing interactions with the justice system and emergency services.
The CLCR team operates on the traditional territories of the Ləkwəŋən peoples (Esquimalt and Songhees nations).
POSITION OVERVIEW:
The CLCR team is tasked with delivering immediate mobile crisis support and de-escalation services for individuals aged 13 and older who are experiencing mental health and/or substance use crises. Collaborating closely with team members, the Crisis Support Specialist will be responsible for:
- Providing rapid mental health crisis management and de-escalation services, including assessments, suicide intervention, and safety planning.
- Developing acute care plans and ensuring follow-up support.
- Grounding all interactions in person-centered, harm reduction, and trauma-informed care approaches that prioritize the needs and autonomy of service users.
PRIMARY RESPONSIBILITIES:
Crisis Intervention:
The CLCR team serves as an emergency response unit, assisting individuals and their families facing mental health and substance use crises. The Crisis Support Specialist is expected to:
- Be prepared to respond to crises related to mental health and substance use.
- Assess and adjust responses based on the urgency of calls and other incoming requests.
- Demonstrate critical thinking and swift decision-making in high-pressure situations.
- Manage back-to-back crisis calls effectively.
- Communicate clearly with the CLCR Team's Dispatch/Coordinator and supervisors.
- Maintain responsiveness to incoming calls until the end of the shift.
- Exhibit emotional resilience in complex scenarios.
- Collaborate effectively as part of a team, ensuring respectful communication throughout the crisis response process.
- Continuously prioritize the needs of individuals in crisis.
- Engage professionally with other care providers, advocating for individuals in crisis as necessary.
- Develop comprehensive safety plans and coordinate post-crisis follow-up care.
Situational Awareness and Safety:
The CLCR operates in dynamic environments that can change rapidly, including interactions with individuals who may become escalated. The Crisis Support Specialist is expected to:
- Utilize a trauma-informed approach, especially with individuals who may express challenging behaviors.
- Focus on providing care to all individuals accessing our services.
- Employ situational awareness and mental health training to navigate unpredictable environments safely.
- Adapt to various working conditions, including diverse weather, substance use contexts, and potentially hazardous settings.
- Conduct in-person assessments to determine the appropriate course of action.
- Remain on-site to assess situations that may escalate or require additional support.
- Engage with service providers, including emergency responders, as needed.
Program Development and Accountability:
Community-led responses to mental health and substance use crises are evolving practices grounded in accountability to the communities we serve. The Crisis Support Specialist is required to:
- Be receptive to feedback and engage in self-reflective practices.
- Understand and practice both collective and individual accountability.
- Work independently to fulfill all professional responsibilities.
- Adhere to all CLCR Program Policies and Procedures.
- Comply with AVI's Policies and Code of Ethics.
QUALIFICATIONS:
- A minimum of 3 years of relevant experience in mental health services, crisis intervention, and case management.
- An undergraduate degree in a mental health-related field or equivalent experience in health and social care.
- Proficiency in crisis intervention techniques, including mental health assessments and suicide prevention.
- Knowledge of harm reduction and health promotion practices.
- Experience with social justice, cultural humility, and trauma-informed care.
- Training or experience in anti-racism and understanding the impacts of colonialism on Indigenous communities.
- Completion of the CLCR/PACT Training Curriculum.
- A valid Class 5 BC Driver's License with a clean driving record.
- Successful completion of a criminal record check for working with vulnerable populations.
- Compliance with public health orders regarding vaccination status.
KEY ATTRIBUTES:
- Ability to manage challenging interactions using non-violent communication and de-escalation techniques.
- Emotional resilience and a focus on the needs of individuals in crisis.
- Flexibility, humility, and self-direction.
- Capacity to critically assess and remain composed in complex situations.
- Willingness to work mandatory overtime as required.
POSITION DETAILS:
- Compensation: Competitive hourly rate with potential for increases based on tenure.
- Work Schedule: Casual shifts available throughout the week.
- Location: Various community settings, including homes and public spaces.
- Union Environment: This position is part of a unionized workforce.
- Term: Temporary position with a defined end date.
- Pension: Participation in the Municipal Pension Plan available for eligible employees.
- Additional Benefits: Compensation includes extra pay in lieu of vacation and statutory holidays.
- Proof of Vaccination: Compliance with health orders is required.
APPLICATION PROCESS:
Interested candidates are encouraged to submit their resume and cover letter. AVI is committed to promoting equity and diversity within our workforce and welcomes applications from individuals with diverse backgrounds.
Accommodations are available upon request for candidates participating in the selection process.
Internal candidates will be prioritized in the hiring process.
We appreciate all applications; however, only those selected for an interview will be contacted.
