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Client Care Coordinator
2 months ago
Vision Loss Rehabilitation Canada is seeking a highly skilled and compassionate Client Care Navigator to join our team. As a Client Care Navigator, you will play a critical role in coordinating and integrating supports and services around individuals living with vision loss.
Key Responsibilities- Assess client needs and develop personalized care plans to achieve optimal outcomes.
- Coordinate and schedule therapy appointments with primary and specialized service providers.
- Monitor client satisfaction and take remedial action as required.
- Identify opportunities for new or emerging care options to meet changing needs and address service/support gaps.
- Document all service-related activities in the client health record, adhering to VLRC policies.
- Interact with clients, their families, and caregivers to develop and identify vision-related goals.
- Build and maintain good working relationships with professionals in other agencies and community groups.
- Participate in multi-disciplinary team meetings and facilitate linkages, communication, and information exchange opportunities between clients and service providers.
- 3-5 years of client service experience in the health and/or social service sectors.
- Experience working directly with individuals living with vision loss.
- Knowledge of available community services/supports and clinical, social, and residential care options.
- Understanding of roles and linkages across primary care, community care, and specialized geriatric services.
- Strong knowledge of client-centered philosophy and clinical expertise related to client-centered interviewing, assessments, and scheduling practices.
- Excellent communication (verbal and written) and interpersonal skills, including shared decision-making and facilitation.
- Ability to prioritize workload and manage competing tasks, take initiative, and be resourceful.
- Proficiency in technology, including Microsoft Office and case management and care coordination systems.
- Demonstrated ability to work independently and within a team.
- Bilingual (French and English) and expertise in cultural sensitivity and diversity.
