Facilities Housekeeping Supervisor

4 weeks ago


Canada University of British Columbia Full time

Position Overview

The Facilities Housekeeping Supervisor is tasked with managing the delivery of comprehensive housekeeping services within the hotel environment, ensuring the upkeep of suite amenities and linen inventory, as well as providing exceptional guest support in designated areas.

Key Responsibilities

  1. Oversee the operations of custodial and housekeeping services, ensuring high standards of customer service are consistently met.
  2. Develop and manage staff schedules, ensuring efficient labor cost management while maintaining service delivery standards.
  3. Conduct quality inspections of hotel areas, addressing any service concerns and assigning corrective actions as necessary.
  4. Lead a team of housekeeping staff, including recruitment, training, and performance management.
  5. Participate in departmental initiatives and programs aimed at improving service delivery and operational efficiency.
  6. Design and implement training programs for housekeeping staff, emphasizing safety and compliance with established standards.
  7. Manage departmental service contracts and liaise with external service providers regarding maintenance and operational needs.
  8. Maintain an accurate inventory of housekeeping supplies and equipment, ensuring timely ordering and storage.
  9. Establish and enforce security protocols for access to keys and sensitive areas.
  10. Analyze operational data to recommend improvements in efficiency and service quality.
  11. Prepare and monitor the annual budget for housekeeping operations, ensuring adherence to financial guidelines.
  12. Handle payroll processes and ensure accurate tracking of lost and found items.
  13. Complete additional tasks as assigned in line with the role's responsibilities.

Qualifications

A relevant undergraduate degree combined with a minimum of four years of related experience is required. Candidates should demonstrate a commitment to equity, diversity, and inclusion, and possess strong interpersonal skills.

Preferred Skills

Completion of a building services management or hotel management program is preferred. Knowledge of safety regulations and custodial practices is essential. Previous experience in hotel housekeeping is advantageous, along with proficiency in hotel management systems and general computer applications.



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