Healthcare Support Specialist

4 weeks ago

Toronto, Ontario, Canada Home and Community Care Support Services Full time

Job Summary

We are seeking a highly organized and detail-oriented Healthcare Support Specialist to provide administrative support services to our Care Coordinators. As a key member of our team, you will play a vital role in ensuring that patients receive prompt and effective customer service.

Key Responsibilities

  • Provide administrative support services to Care Coordinators
  • Process new referrals, and orders for services, supplies and equipment
  • Process and assist in managing confidential patient records
  • Enter, update and maintain a high volume of patient data in the electronic database
  • Answer a high volume of telephone inquiries from patients, families and service providers, and refer callers as appropriate
  • Provide back-up support to other positions, as required

Requirements

  • A college diploma in the health or social services, or business/office administration
  • 2+ years' related office experience
  • Accurate keyboarding/data-entry skills
  • Proficient with database software, MS Word and Excel, and other applications in a Windows environment
  • Excellent organizational skills and ability to work with minimal supervision
  • Advanced multi-tasking skills, with the ability to meet performance and service goals
  • Exceptional interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wide-ranging cultural, ethnic and socio-economic backgrounds
  • Excellent oral and written communication skills, including strong listening skills
  • Flexibility to work a schedule that includes days, evenings and weekends to meet organizational needs
  • We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date

What We Offer

  • Attractive comprehensive compensation packages and benefits
  • Valuable development opportunities
  • Membership in a world class defined benefit pension plan

About Us

We are Ontario Health atHome, a leading provider of home and community care services. We are committed to delivering responsive, accessible, integrated, patient-centred care to our patients and their families. If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.

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