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Customer Engagement Manager

2 months ago

Vancouver, British Columbia, Canada the Ladders Full time

About the Role

The Ladders seeks an experienced and innovative Customer Marketing Manager to lead our efforts in building and nurturing customer relationships that drive loyalty, advocacy, and long-term value.

This role is crucial in our mission to enhance customer satisfaction and transform users into passionate advocates.

Key Responsibilities:

  • Develop and execute customer engagement strategies to drive retention and growth
  • Collaborate with cross-functional teams to align customer marketing efforts with business objectives
  • Analyze customer data to inform marketing decisions and optimize customer experiences
  • Stay up-to-date with industry trends and best practices in customer marketing

Requirements:

  • Proven experience in customer marketing or a related field
  • Strong analytical and problem-solving skills
  • Excellent communication and project management skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks