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Banquet Operations Manager

2 months ago

Calgary, Alberta, Canada Marriott Full time
Job Summary

We are seeking a highly skilled and experienced Banquet Operations Manager to join our team at Marriott. As a key member of our event management team, you will be responsible for directing and motivating a team of professionals to provide exceptional service to our guests.

Key Responsibilities
  • Managing Banquet Operations
    • Project supply needs for the department, including china, glass, silver, buffet presentations, and props.
    • Apply knowledge of all laws related to events.
    • Understand the impact of Banquet operations on the overall success of an event and manage activities to maximize customer satisfaction.
    • Adhere to and reinforce all standards, policies, and procedures.
    • Maintain established sanitation levels.
    • Manage departmental inventories and maintain equipment.
    • Use banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.
    • Schedule banquet service staff to forecast and service standards, while maximizing profits.
    • Assist team in developing lasting relationships with groups to retain business and increase growth.
  • Participating in and Leading Banquet Teams
    • Set goals and delegate tasks to improve departmental performance.
    • Conduct monthly department meetings with the Banquet team.
    • Apply and continually broaden knowledge of food and wine pairings and cutting-edge cuisine with emphasis on current event trends.
    • Act as a liaison to the kitchen staff.
    • Lead shifts and actively participate in the servicing of events.
  • Ensuring and Providing Exceptional Customer Service
    • Set a positive example for guest relations.
    • Interact with guests to obtain feedback on product quality and service levels.
    • Respond to and handle guest problems and complaints.
    • Empower employees to provide excellent customer service.
    • Ensure employees understand expectations and parameters.
    • Strive to improve service performance.
    • Emphasize guest satisfaction during all departmental meetings and focuses on continuous improvement.
    • Review comment cards and guest satisfaction results with employees.
  • Conducting Human Resources Activities
    • Communicate and execute departmental and property emergency procedures and ensure staff are trained in safety procedures.
    • Observe service behaviors of employees and provide feedback to individuals.
    • Monitor progress and lead discussion with staff each period.
    • Participate in the development and implementation of corrective action plans.
    • Review quarterly Meeting Planner Survey results and participate in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
    • Attend and participate in all pertinent meetings.