Bilingual Fraud Claims Specialist

1 month ago


Moncton, New Brunswick, Canada Tangerine Full time
Job Summary

As a Bilingual Fraud Claims Analyst at Tangerine, you will play a critical role in ensuring the integrity of our credit card transactions. You will be responsible for investigating and resolving fraud claims, working closely with customers and merchants to resolve disputes, and ensuring that our customers receive timely and effective resolution to their transactions.

Key Responsibilities
  • Investigate and resolve fraud claims, including reviewing transaction data and conducting thorough investigations to determine the best course of action.
  • Work closely with customers and merchants to resolve disputes, ensuring that all parties are satisfied with the outcome.
  • Ensure that all transactions are processed in accordance with Tangerine's policies and procedures.
  • Develop and maintain relationships with customers and merchants to ensure that they are aware of our policies and procedures.
  • Stay up-to-date with industry developments and best practices in fraud detection and prevention.
Requirements
  • Fluency in both English and French is required (reading, writing, and spoken).
  • Experience working with Mastercard products is required.
  • Experience using Microsoft Office and TSYS is required.
  • Previous Fraud/Dispute experience is required.
  • Post-secondary education in business or other related disciplines would be considered an asset.
  • Customer Service experience required, preferable in financial services industry.
  • Strong analytical skills, attention-to-detail, and ability to make effective decisions.
  • Proven interpersonal, communication and problem resolution skills.
What We Offer
  • You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success
  • You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.
  • You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*
  • You belong here, we are equal and un-complicated. Bring your true self to work, dress codes don't apply here.
  • You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors

*Tangerine employees participate in Scotiabank's pension & benefits programs (available to permanent employees)



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