Client Solutions Manager

2 months ago


Ottawa, Ontario, Canada Scotiabank Full time
Job Summary

We are seeking a highly skilled Client Solutions Manager to join our team at Scotiabank. As a key member of our Trading and Service team, you will be responsible for providing exceptional client service and support to our clients and internal stakeholders.

Key Responsibilities
  • Develop and maintain in-depth knowledge of our products and services, as well as industry-related information and market mechanics.
  • Act as a subject matter expert, providing guidance and support to clients and internal stakeholders on trading and market-related matters.
  • Respond to complex complaints and issues in a timely and professional manner.
  • Contribute to the development and implementation of strategies to improve client satisfaction and service levels.
  • Collaborate with cross-functional teams to identify and address knowledge gaps and areas for improvement.
Requirements
  • Fluency in French is required.
  • Derivatives Fundamentals and Options Licensing (DFOL) is an asset.
  • Excellent interpersonal and communication skills, with the ability to work effectively with clients and internal stakeholders.
  • Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
What We Offer

As a Client Solutions Manager at Scotiabank, you will have the opportunity to work with a talented team of professionals and contribute to the success of our organization. We offer a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development.

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English and French as they will be required to work closely with other groups from head office who operate primarily in English, and they will serve and English-speaking clientele.

Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.



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