Client Solutions Manager

2 months ago

Ottawa, Ontario, Canada Scotiabank Full time
Job Summary

We are seeking a highly skilled Client Solutions Manager to join our team at Scotiabank. As a key member of our Trading and Service team, you will be responsible for providing exceptional client service and support to our clients and internal stakeholders.

Key Responsibilities
  • Provide professional, courteous, and positive experiences for clients and business line partners through continuous development and maintenance of detailed knowledge and understanding of industry-related information, SiT product and service offerings, and all SiT platforms.
  • Actively and effectively respond to lengthy, high-profile, sensitive, or complex complaints, providing responses verbally or in writing as needed.
  • Contribute to the maximization of Contact Centre efficiency by accurately and effectively documenting and tracking all complaints, identifying and trending knowledge gaps for future training or skill builds and coaching opportunities.
  • Act as a liaison, coordinating with various areas (i.e., branch, third-party service providers, etc.) when appropriate, and facilitate and share knowledge in the New Hire Training program.
  • Take on additional projects as assigned by Sr. Client Solutions – Support, resulting in improving our service.
Requirements
  • Fluency in French is required.
  • Derivatives Fundamentals and Options Licensing (DFOL) is an asset.
  • Excellent interpersonal skills and demonstrated competencies to lead and motivate staff with an eagerness to contribute to the success of others through coaching and support.
  • Subject matter expert spanning the full range of trading and market mechanics, including options trading, products & services offered, processes, and platforms.
  • Demonstrated coaching experience is an asset.
  • Excellent time management, organizational, and prioritizing skills to meet business and regulatory deadlines.
  • Demonstrate strong, creative problem-solving and analytical abilities.
  • Strong knowledge of technology used to support trading and service functions is an asset.
About Scotiabank

Scotiabank is a leading financial institution that helps our customers, their families, and their communities achieve success through a broad range of advice, products, and services. We are committed to providing exceptional client service and support, and we are seeking a talented individual to join our team.

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