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Client Relationship Manager in Merchandising
2 months ago
Job Title: Client Relationship Manager
Are you a strategic professional enthusiastic about cultivating robust partnerships with clients and fostering business development? We are seeking a proactive and seasoned Client Relationship Manager to become part of our team within the Merchandising sector. In this capacity, you will serve as the main liaison for our pivotal clients, tasked with comprehending their requirements, crafting tailored solutions, and guaranteeing their sustained success.
Key Responsibilities:
- Meet specific business and departmental objectives established at the start of each fiscal period.
- Act as the primary contact for clients, offering innovative strategic sales and marketing insights for both immediate and long-term needs.
- Gain a comprehensive understanding of clients' operations and the competitive landscape.
- Engage with clients on significant matters to ensure positive and expanding client relationships.
- Resolve conflicts, facilitate discussions, and make challenging decisions.
- Drive sales performance and outcomes.
- Create and present compelling, insightful, and strategic client presentations that lead to superior programs and increased billings.
- Guide and mentor the professional growth of Field Managers by sharing expertise and best practices.
- Coordinate with internal teams, agency resources, and workflow processes, including team timesheet approvals.
- Support the enhancement of company integration by leading and facilitating interdepartmental discussions and planning.
- Lead and positively influence projects, teams, and clients by providing direction and a clear vision.
- Ensure all client deliverables are completed with the utmost quality, on schedule, and within budget.
- Guarantee adherence to strategies across multiple ongoing campaigns.
- Contribute to staffing plans and budget considerations.
- Engage in new business initiatives, including presentations.
- Provide timely and effective financial management of all client accounts.
- Enhance the professional capabilities of the field team through robust succession planning and annual evaluations.
- Facilitate strategic planning and brainstorming sessions to generate innovative ideas.
- Deliver exceptional client presentations.
- Represent the agency externally through conferences and thought leadership initiatives.
- Familiarize yourself with agency resources and tools to recommend services and additional assignments to other divisions.
- Manage significant revenue and billing accounts.
Qualifications:
- 5-8 years of experience in an agency setting, primarily in retail merchandising.
- At least 3 years of supervisory or management experience.
- Bilingual proficiency in French and English is essential.
- Ability to devise and implement strategic concepts.
- Demonstrated ability to forge strong and trusted relationships.
- Proven history of driving organic business growth.
- Successful collaboration with cross-functional teams that yield positive outcomes.
- Excellent presentation, communication, and negotiation skills.
- Capacity to effectively manage multiple tasks in a dynamic environment.
- Self-driven and capable of working independently.
- Solution-oriented mindset - adept at advancing projects despite potential challenges and guiding stakeholders throughout the process.
- Meticulous attention to detail.
- In-depth industry knowledge, sound judgment, and exceptional strategic planning abilities.
- Entrepreneurial approach.
- Strong financial management skills.
- Leadership qualities and a talent for team building.
- High level of professionalism and ethical standards.
- Willingness to travel as required based on client needs and ongoing programs.
Match Marketing Group is a sales, merchandising, and retail agency operating across North America. We are dedicated to enhancing brands and preparing them for retail success, collaborating with industry leaders to improve customer experiences and drive conversions in traditional retail settings. Join us to deliver exceptional and precisely measured execution.
Match Marketing Group is proud to be recognized as a Great Place to Work in Canada, fostering trust, pride, and camaraderie among our employees. We believe our workforce is our most valuable asset, shaping our operations. We appreciate all candidates for their interest; however, only those meeting the qualifications will be contacted for further consideration. Match Marketing Group is an equal opportunity employer, committed to creating an inclusive environment for all employees and celebrating diversity.
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