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Technical Support Specialist

2 months ago

Brampton, Ontario, Canada U V CONN INC. Full time
Job Title: Technical Support Specialist

U V CONN INC. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems, software, and hardware.

Key Responsibilities:
  • Respond to user inquiries and provide technical support via phone, email, or in-person.
  • Consult technical manuals, guides, and other resources to research and implement solutions to user issues.
  • Provide training and guidance to users on how to use computer systems, software, and hardware.
  • Collect and maintain a log of problems and solutions for use by other technical support analysts.
  • Supervise and mentor junior technical support staff.
  • Provide business systems, network, and Internet support to users.
  • Set up and configure computer equipment for employees.
  • Provide exceptional customer service and support.
Requirements:
  • 1-2 years of experience in a technical support role.
  • Strong knowledge of computer systems, software, and hardware.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • High school diploma or equivalent required.
Work Environment:

U V CONN INC. is a dynamic and fast-paced company that values innovation and customer satisfaction. As a Technical Support Specialist, you will work in a team environment and be responsible for providing technical support to users across the organization.

What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.
How to Apply:

If you are a motivated and detail-oriented individual with a passion for technical support, please submit your application, including your resume and cover letter, to [insert contact information].