Call Centre Team Lead
4 weeks ago
We are seeking a highly skilled Call Centre Manager to join our team at Express Repair Inc.
About the RoleThe Call Centre Manager will be responsible for leading a team of 5-10 staff members, providing customer service, and directing and advising staff in the development and implementation of service quality assessment strategies.
The ideal candidate will have 2 years to less than 3 years of experience in a similar role, with a strong background in telecommunications, operations management, and sales.
Key Responsibilities- Hire, train, direct, and motivate staff
- Direct and advise staff in the development and implementation of service quality assessment strategies
- Plan, administer, and control budgets for client projects, contracts, equipment, and supplies
- Leading/instructing groups
- Provide customer service
- Assign, co-ordinate, and review projects and programs
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent written communication
- Organized
- Reliability
- Team player
- Bonus
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 40 hours per week
-
Call Centre Team Lead
3 weeks ago
Toronto, Ontario, Canada Express Repair Inc Full timeJob Title: Call Centre ManagerWe are seeking an experienced Call Centre Manager to join our team at Express Repair Inc.Key Responsibilities:Lead and motivate a team of 5-10 staff members to achieve exceptional customer service standards.Develop and implement service quality assessment strategies to drive continuous improvement.Plan, administer, and control...
-
Call Centre Team Lead
4 weeks ago
Toronto, Ontario, Canada Express Repair Inc Full timeJob Title: Call Centre ManagerWe are seeking a highly skilled and experienced Call Centre Manager to join our team at Express Repair Inc.Key Responsibilities:Lead and motivate a team of 5-10 staff members to deliver exceptional customer service and achieve service quality targets.Develop and implement service quality assessment strategies to drive continuous...
-
Call Centre Team Lead
4 weeks ago
Toronto, Ontario, Canada Express Repair Inc Full timeJob Title: Call Centre ManagerWe are seeking a highly skilled and experienced Call Centre Manager to join our team at Express Repair Inc.Key Responsibilities:Lead and motivate a team of 5-10 staff members to deliver exceptional customer service and achieve service quality targets.Develop and implement service quality assessment strategies to drive continuous...
-
Bilingual Call Centre Representative
1 month ago
Toronto, Ontario, Canada Centurion Asset Management Inc Full timeJob Title: Bilingual Call Centre RepresentativeCenturion Asset Management Inc. is a leading provider of investment and property management services. We are seeking a highly motivated and customer-focused Bilingual Call Centre Representative to join our team.Job Summary:The Bilingual Call Centre Representative will be responsible for providing exceptional...
-
Bilingual Call Centre Representative
1 month ago
Toronto, Ontario, Canada Centurion Asset Management Inc Full timeJob Title: Bilingual Call Centre RepresentativeCenturion Asset Management Inc. is a leading provider of investment and property management services. We are seeking a highly motivated and customer-focused Bilingual Call Centre Representative to join our team.Job Summary:The Bilingual Call Centre Representative will be responsible for providing exceptional...
-
Bilingual Call Centre Representative
4 weeks ago
Toronto, Ontario, Canada Bevertec Full timeJob Title: Bilingual Call Centre RepresentativeWe are seeking a highly skilled and bilingual (French/English) Call Centre Representative to join our team in Toronto. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients through email and phone inquiries.Key Responsibilities:Process email and...
-
Bilingual Call Centre Representative
4 weeks ago
Toronto, Ontario, Canada Bevertec Full timeJob Title: Bilingual Call Centre RepresentativeWe are seeking a highly skilled and bilingual (French/English) Call Centre Representative to join our team in Toronto. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients through email and phone inquiries.Key Responsibilities:Process email and...
-
Bilingual Call Centre Representative
3 weeks ago
Toronto, Ontario, Canada Centurion Asset Management Inc Full timeJob Title: Bilingual Call Centre RepresentativeCenturion Asset Management Inc. is a leading provider of investment and property management services. We are seeking a highly motivated and customer-focused Bilingual Call Centre Representative to join our team.Key Responsibilities:Provide exceptional customer service to prospective and current residents via...
-
Bilingual Call Centre Representative
4 weeks ago
Toronto, Ontario, Canada Black & McDonald Full timeAbout This Career OpportunityThe Centralized Call Centre Representative reports to the Call Centre Supervisor and is responsible for supporting work order creation for the FMO and Service departments to ensure the delivery of high-quality facility services to our customers.Key ResponsibilitiesRespond effectively to customer inquiries and resolve...
-
Bilingual Call Centre Representative
4 weeks ago
Toronto, Ontario, Canada Black & McDonald Full timeAbout This Career OpportunityThe Centralized Call Centre Representative reports to the Call Centre Supervisor and is responsible for supporting work order creation for the FMO and Service departments to ensure the delivery of high-quality facility services to our customers.Key ResponsibilitiesRespond effectively to customer inquiries and resolve...
-
Bilingual Call Centre Representative
4 weeks ago
Toronto, Ontario, Canada Centurion Asset Management Inc Full timeAbout the RoleCenturion Asset Management Inc. is a leading investment and property management company seeking a highly motivated and customer-focused Bilingual Call Centre Representative to join our team.Key ResponsibilitiesDevelop and maintain positive relationships with internal and external stakeholders, ensuring timely resolution of inquiries and...
-
Bilingual Call Centre Representative
4 weeks ago
Toronto, Ontario, Canada Centurion Asset Management Inc Full timeAbout the RoleCenturion Asset Management Inc. is a leading investment and property management company seeking a highly motivated and customer-focused Bilingual Call Centre Representative to join our team.Key ResponsibilitiesDevelop and maintain positive relationships with internal and external stakeholders, ensuring timely resolution of inquiries and...
-
Bilingual Call Centre Representative
1 month ago
Toronto, Ontario, Canada Black & McDonald Full timeAbout This OpportunityThe Centralized Call Centre Representative (bilingual) plays a key role in supporting work order creation for the FMO and Service departments. This position is responsible for ensuring the delivery of high-quality facility services to our customers by determining requirements, answering inquiries, and resolving problems.Key...
-
Bilingual Call Centre Representative
1 month ago
Toronto, Ontario, Canada Black & McDonald Full timeAbout This OpportunityThe Centralized Call Centre Representative (bilingual) plays a key role in supporting work order creation for the FMO and Service departments. This position is responsible for ensuring the delivery of high-quality facility services to our customers by determining requirements, answering inquiries, and resolving problems.Key...
-
Bilingual Call Centre Representative
3 weeks ago
Toronto, Ontario, Canada Black & McDonald Full timeAbout This OpportunityThe Centralized Call Centre Representative reports to the Call Centre Supervisor. Their primary focus is to support work order creation for the FMO and Service departments to ensure the delivery of high-quality facility services to our customers. This position will respond effectively to serve customers by determining requirements,...
-
Bilingual Call Centre Representative
3 weeks ago
Toronto, Ontario, Canada Centurion Asset Management Inc Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Bilingual Call Centre Representative to join our team at Centurion Asset Management Inc. As a key member of our customer service team, you will be responsible for providing exceptional service to our residents and prospective residents through various communication channels.Key...
-
Bilingual Call Centre Representative
3 weeks ago
Toronto, Ontario, Canada Black & McDonald Full timeAbout This RoleThe Centralized Call Centre Representative reports to the Call Centre Supervisor and is responsible for supporting work order creation for the FMO and Service departments. This position will respond effectively to customer inquiries, resolve problems, and maintain the work database of the Computerized Maintenance Management System (CMMS).Key...
-
Data Analytics Team Lead
3 weeks ago
Toronto, Ontario, Canada BMO Full timeJob Summary:We are seeking a highly experienced Data Analytics Team Lead to join our team at BMO. As a key member of our Data Analytics & Reporting team, you will be responsible for leading a high-performing analytics team and driving customer experience improvements within our call centres.Key Responsibilities:Lead, mentor, and develop a high-performing...
-
Data Analyst
1 month ago
Toronto, Ontario, Canada SiriusXM Full timeJob Title: Data Analyst - Call Centre Reporting and AnalyticsReporting to the Senior Manager, Call Centre Sales and Retention Reporting & Analytics, this position will be accountable for the day-to-day analytics of inbound, chat and outbound 3rd party vendor performance, including performance management and incentives.Key Responsibilities:Provide meaningful...
-
Data Analyst
1 month ago
Toronto, Ontario, Canada SiriusXM Full timeJob Title: Data Analyst - Call Centre Reporting and AnalyticsReporting to the Senior Manager, Call Centre Sales and Retention Reporting & Analytics, this position will be accountable for the day-to-day analytics of inbound, chat and outbound 3rd party vendor performance, including performance management and incentives.Key Responsibilities:Provide meaningful...