Customer Service Representative

1 month ago


Chilliwack, Canada YMCA of Greater Vancouver Full time
Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Member Experience Representative. As a key member of our branch team, you will be responsible for providing exceptional customer service to our members, promoting membership sales and retention, and supporting the delivery of member programs and services.

Key Responsibilities:
  • Provide outstanding customer service to members, guests, and participants in all program areas.
  • Promote membership and program sales and services in a positive and professional manner.
  • Use established systems and structures to record and report on member satisfaction, interest trends, and activities.
  • Engage in new member phone calls and milestone member retention calls.
  • Perform member orientations for the fitness floor and support member and participant program check-in process.
  • Assist members and guests with fitness floor-related questions and support set up programming areas.
  • Ensure the safety of all members, participants, staff, and property by following YMCA standards and policies.

Requirements:
  • Current Standard First Aid and CPR-C & AED certificate.
  • Computer proficiency, including Microsoft Office and CRM systems experience.
  • Experience with ActiveNet an asset.
  • Excellent communication and interpersonal skills with customer service orientation.
  • Experience in a fitness facility or recreation centre an asset.
  • Access to reliable transit or a vehicle.
  • Conflict resolution training an asset.
  • Successful candidates will be required to provide a current and satisfactory Criminal Reference Check/Vulnerable Sector Search.


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