Assistant Store Manager
1 day ago
As an Assistant Store Manager at The North Face, you will play a key role in leading a team of brand advocates to deliver a consistent best-in-class customer experience. You will partner with the Store Manager to maximize profitability by ensuring customer engagement, merchandising, operations, and community connection are all consistent and in compliance with company standards.
Key Responsibilities:- Coach and develop staff to exceed individual and store productivity goals.
- Promote excellence in customer service by modeling brand-specific service standards, monitoring and responding to customer feedback, and ensuring the team is engaging with each customer to create an authentic brand experience.
- Supervise floor coverage and activities, including opening and closing the store as scheduled.
- In partnership with the Store Manager, provide training and ongoing development of store staff in customer engagement and all company programs, policies, and procedures.
- Foster an environment of development and accountability.
- Support the Store Manager in achieving all financial and operational objectives, including expense control, Loss Prevention, store audits, and weekly reports.
- Assist Store Manager in the selection and hiring of qualified candidates.
- Partner with the Store Manager on the implementation of visual merchandising directives and maintain standards consistent with company brand strategies, ensuring merchandise on the selling floor is replenished appropriately.
- Partner with the Store Manager to ensure compliance and adherence to loss prevention and safety policies and procedures, standards, and practices, and company directives.
- 3 or more years of store leadership experience in a fast-paced, highly engaging retail environment.
- Ability to work a flexible schedule to meet the needs of the business, including weekends, evenings, and holidays.
- Effective communication skills, including both written and verbal.
- Proven ability to meet and exceed sales results.
- Proven ability to meet business goals by driving results through store team.
- Excellent decision-making ability in a fast-paced environment.
- Detail-oriented and excellent organization skills.
- Proficient computer skills, including word processing, spreadsheets, and software programs.
- Proven ability in leading the delivery of a high level of customer service in a retail environment.
- Experience leading and developing a team of 20 or more associates.
- Experience in a specialty retail environment, outdoor apparel industry, or experience with outdoor equipment sales.
- Associate Degree (AA) or equivalent from a two-year college or technical school.
- Operate office equipment and technology, including computers, tablets, phones, copier, etc.
- Standing required for entire work shift.
- Bend, lift, open, and move product up to 50 pounds as needed.
- Use ladders for visual merchandising, light adjustments, and window banner placement.
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