Process Improvement Associate

2 weeks ago


Toronto, Ontario, Canada Capital One Full time

About the Role

We're seeking a skilled Process Improvement Associate to join our team at Capital One Canada. As a key member of our operations team, you'll play a critical role in driving process improvements that enhance customer experiences and drive business growth.

Key Responsibilities

  • Develop and implement process improvement agendas to drive efficiencies and improve customer experiences
  • Collaborate with cross-functional teams to launch new products, digital features, and automation initiatives
  • Apply leadership skills to drive key priorities, including product launches and technology changes
  • Use process improvement tools and methodologies, such as Lean and Six Sigma, to define, manage, and improve processes
  • Maintain knowledge of regulatory requirements and operational procedures
  • Develop and perform quality assurance routines to measure and analyze process performance

Requirements

  • Recent graduates from an undergraduate degree or graduates of Masters' programs from an accredited Canadian University
  • Students graduating December 2024-Spring 2025
  • Pursuing a Bachelor's degree in Engineering, Commerce, Business Administration, or a related field
  • Experience in problem-solving, strategic thinking, and analytical skills
  • Familiarity with Lean/Six Sigma/Process Improvement tools and methodology
  • Experience in basic coding and/or data visualization
  • Experience working and collaborating in teams

About Capital One Canada

We've been helping millions of Canadians for over 20 years by providing them with access to credit when others wouldn't. We're on a journey to put our customers first and keep them there by building modern technology solutions to simplify and humanize the world of credit cards.



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