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Production Print Field Service Technician

2 months ago

Burnaby, British Columbia, Canada Konica Minolta Full time
Job Summary

We are seeking a skilled Production Print Field Service Technician to join our team at Konica Minolta. As a key member of our innovative team, you will be responsible for providing top-notch technical support and problem-solving within the production print environment.

Key Responsibilities
  • Perform on-site maintenance and repairs for production print equipment to ensure optimal performance and minimize production downtime.
  • Diagnose and resolve technical issues promptly, utilizing your mechanical and electrical troubleshooting skills within a production print environment.
  • Conduct regular inspections and implement preventive maintenance procedures to prevent equipment failures.
  • Install, configure, and calibrate production print machinery for optimal performance, ensuring seamless integration with existing systems.
  • Collaborate closely with clients, delivering outstanding customer service and support to meet their production needs.
  • Perform on-site service of MFPs, maintaining accurate records and achieving KPI targets.
  • Responsible for learning new technologies, maintaining accurate records, and assisting other team members as required.
  • Seek opportunities to improve territory parts budget and inventory control, ensuring efficient operations.
Requirements
  • Demonstrated experience in servicing and repairing production print machinery, with a strong understanding of mechanical and electrical systems.
  • Proficient in troubleshooting and resolving technical issues within a production print environment.
  • Familiarity with a variety of production print technologies and systems, including installation and configuration.
  • Exceptional communication skills and a strong customer service orientation, with the ability to work independently and adapt to diverse client environments.
  • Ability to work in a fast-paced environment, with a strong focus on problem-solving and technical expertise.
Preferred Qualifications
  • Working knowledge of production systems, including calibration and RIP configurations.
  • Excellent verbal and written communication skills, with the ability to interact with clients and colleagues effectively.
  • Ability to work in a team environment, with a strong focus on collaboration and customer satisfaction.
  • Valid driver's license and reliable transportation, with the ability to travel within Canada as required.