Field Service Technician

4 weeks ago


Burnaby, British Columbia, Canada Konica Minolta Full time
Job Summary

We are seeking a skilled Field Service Technician to join our team at Konica Minolta. As a Field Service Technician, you will be responsible for maintaining and repairing multifunctional products, resolving customer printing issues, and providing exceptional customer service.

Key Responsibilities

Maintain and repair multifunctional products to ensure optimal performance
Resolve customer printing issues in a timely and professional manner
Provide exceptional customer service and support
Maintain effective relationships with customers and sales teams
Perform on-site service of multifunctional products
Maintain accurate records and achieve KPI targets

Requirements

0-2 years of technical experience in electronics or software equipment repair
Knowledge of basic Microsoft OS printing and common network concepts
Basic awareness of common solutions
Low to mid-end office systems certifications
Basic color theory
Good verbal and written communication skills
Ability to operate independently and require assistance from time to time
Positive, outgoing, self-motivated, and committed to building and maintaining strong customer relations
Valid travel documents and a valid driver's license in good standing
Own vehicle with valid insurance and appropriate coverage
Standby and after-hours work may be required
Training may require after-hours travel and stay-overs, including weekends
Perform other relevant duties as assigned by management
Required to achieve Associate Level Certification
Travel within assigned territory, some out-of-territory work
High school or equivalent
CompTIA A+ Certification, CompTIA Net+ Certification, CompTIA CDIA+ Certification, Microsoft MCP or MCITP Certification (or equivalent experience)

About Konica Minolta

Konica Minolta is a leading provider of business solutions, including multifunctional products, printers, and software. We are committed to providing exceptional customer service and support to our customers. If you are a motivated and skilled individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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