Field Service Technician

3 weeks ago


Burnaby, British Columbia, Canada Konica Minolta Full time
Overview

We're seeking a skilled Office Systems Specialist to maintain and repair multifunctional products and resolve customer printing issues.

At Konica Minolta, we value open and honest communication, customer-centricity, innovation, passion, inclusivity, and collaboration. As an Office Systems Specialist, you will be responsible for maintaining and repairing multifunctional products, resolving customer printing issues, and maintaining effective relationships with customers and the sales department.

Responsibilities

  • Maintain and repair multifunctional products and resolve customer printing issues.
  • Perform on-site service of multifunctional products.
  • Maintain effective relationships with customers and sales.
  • Maintain parts and call management as well as accurate records to achieve KPI targets.
  • Responsible to learn new technologies.
  • Lead referrals and product promotion to existing customers.
  • Understand territory parts budget and inventory control.
  • Follow the policies and procedures set forth by Konica Minolta.

Qualifications

  • 0-2 years technical/repair of electronics or software equipment.
  • Knowledge of basic Microsoft OS printing and common network concepts.
  • Basic awareness of common solutions.
  • Low to mid-end office systems certifications.
  • Basic color theory.
  • Good verbal and written communication skills.
  • Operates independently, requires assistance from time to time.
  • Must be positive, outgoing, self-motivated, and committed to building and maintaining strong customer relations.
  • Traveling within Canada and the US is a requirement.
  • Candidate must provide and maintain valid travel documents at own expense.
  • Own vehicle and possess valid insurance with appropriate coverage and a valid driver's license in good standing.
  • Standby and after-hours work may be required.
  • Training may require after-hours travel and stay-overs, including weekends.


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