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Infrastructure and Network Operations Expert
3 months ago
Kohl & Frisch Limited, established in 1916, is a distinguished entity in the healthcare sector, recognized as the sole national, Canadian-owned wholesale distributor. As a family-operated business, it stands as one of Canada's foremost national distributors, serving as a crucial link between pharmaceutical manufacturers and healthcare providers. The company is well-equipped to cater to large chain retailers, independent pharmacies, clinics, and hospitals for all their prescription, over-the-counter, home healthcare, and retail needs.
Position Overview
The Infrastructure and Network Operations Expert will take charge of the installation, configuration, administration, and documentation of all Windows and Linux server infrastructure components within the Kohl & Frisch ecosystem. This role necessitates intermediate to senior-level expertise in server architecture, troubleshooting, and a solid grasp of IT Security. The individual will spearhead projects concerning servers, applications, Microsoft Azure, and deliver hands-on technical support, ensuring the operational availability of all systems.
Key Responsibilities
- Server Management: Oversee the complete lifecycle management of Windows and Linux servers, including installation, configuration, administration, maintenance, and performance optimization to ensure robust and secure server operations.
- Data Backup Management: Ensure data integrity by meticulously managing backup systems, performing regular backups, addressing emerging issues, and validating data recovery protocols.
- Documentation and Training: Create detailed documentation for all operational processes, ensuring knowledge is effectively captured and shared. Conduct training sessions to enhance team proficiency in established practices.
- System Monitoring and Maintenance: Develop and implement maintenance strategies to keep systems running at optimal efficiency. Monitor system health, gather performance metrics, and proactively resolve issues.
- Security Monitoring: Vigilantly monitor security events using SIEM tools, collaborating with internal and external teams to proactively address and mitigate threats.
- Change Management: Engage in the Change Management process, advocating for necessary system updates and maintenance to keep infrastructure modern and competitive.
- Network Hardware Management: Install and manage essential network hardware, including firewalls, routers, switches, and access points, to maintain a stable and scalable network infrastructure.
- Network Performance Improvement: Continuously assess and identify opportunities for enhancements in network hardware, configurations, and practices to boost overall network performance and reliability.
- AS400 Systems Management: Oversee AS400 systems, ensuring consistent backups, timely updates, and the resilience of network and hardware operations, including managing Mimix configurations.
- On-Call Support: Provide after-hours support, including weekends, to resolve critical technical issues as they arise.
- IT Infrastructure Setup and Troubleshooting: Be prepared to travel to various locations to apply expertise in setting up, configuring, and troubleshooting IT infrastructure, ensuring consistent operations across all sites.
- Proven expertise in network administration, with a comprehensive understanding of network infrastructure, server management, and security protocols.
- Proficient in managing both Windows and Linux server environments, focusing on high availability and optimal performance.
- Experienced in configuring, managing, and troubleshooting backup systems, with a strong commitment to data preservation and recovery.
- Skilled in creating thorough process documentation and providing effective training on best practices.
- Adept in utilizing SIEM tools for proactive security threat monitoring and resolution coordination.
- Engaged in change management processes, with a keen eye for identifying necessary system enhancements.
- Hands-on experience with various network hardware devices, coupled with a proactive approach to improving network performance.
- Familiarity with AS400 system support, ensuring seamless integration and operational resilience within the network infrastructure.
- Availability for on-call support outside standard business hours and willingness to travel as necessary to support IT infrastructure initiatives.
- College diploma, university degree, or equivalent experience in IT system administration.
- A minimum of 5 years of experience working with enterprise server infrastructure.
- Experience in troubleshooting Windows and Linux servers.
- Azure Certifications are preferred.
- Additional certifications such as CCNA, NSE 4, and Azure are advantageous but not mandatory.
- Experience with Radius servers, AS400 systems, Cisco and Fortinet technologies, Active Directory, DHCP, and DNS.
- Familiarity with Microsoft Azure, O365, MS Defender, and Intune, as well as backup and storage solutions.
