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Customer Service and Claims Specialist
2 months ago
About MT Talent
MT Talent is a leading talent acquisition firm specializing in connecting top-tier professionals with exciting opportunities across diverse industries.
Bilingual Payment and Claims RepresentativeWe are currently seeking a highly motivated and detail-oriented Bilingual Payment and Claims Representative to join our growing team. In this role, you will play a crucial part in ensuring seamless customer experiences by handling payment processing, claims management, and providing exceptional bilingual support.
Responsibilities- Payment Processing: Accurately process customer payments received through various channels, including credit card transactions, electronic fund transfers, and other accepted methods.
- Claims Management: Effectively manage and resolve customer claims related to product defects, shipping discrepancies, and warranty issues in a timely and efficient manner.
- Customer Support: Provide outstanding bilingual (English and French) customer service through phone, email, and chat platforms, promptly addressing inquiries and resolving customer concerns.
- Documentation: Maintain meticulous records of payment transactions, claims details, and customer interactions within the company's database system.
- Follow-Up: Conduct follow-up communications with customers to ensure their satisfaction and confirm the successful resolution of claims or payment issues.
- Collaboration: Work closely with sales, shipping, and accounting departments to guarantee smooth payment processing and efficient claims resolution.
- Bilingual Proficiency: Fluency in both English and French is essential for this role.
- Experience: Previous experience in payment processing, claims management, or customer service within the parts or automotive industry is highly preferred.
- Strong Communication Skills: Excellent verbal and written communication skills in both languages are required, with the ability to convey information clearly and professionally.
- Attention to Detail: A high level of accuracy and attention to detail is crucial for processing payments and handling claims effectively.
- Customer-Centric Approach: A genuine passion for delivering exceptional customer service and resolving issues efficiently is essential.
- Tech-Savvy: Proficiency with MS Office Suite and experience with customer relationship management (CRM) software is beneficial.
- Problem-Solving Skills: The ability to analyze situations, identify problems, and implement effective solutions is highly valued.
- Team Player: A collaborative mindset and the ability to work effectively within cross-functional teams are essential.
- Organizational Skills: Strong organizational and time management skills, with the ability to handle multiple tasks and prioritize effectively, are required.
