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Technical Support Specialist

2 months ago

Vancouver, British Columbia, Canada Podium Catchers Consultant Inc. Full time
Position Overview

As a User Support Technician at Podium Catchers Consultant Inc., you will play a crucial role in assisting users with their technological challenges. Your expertise will ensure that clients receive the support they need to effectively utilize their systems.

Key Responsibilities
  • Assist Users: Address and resolve issues faced by users with their computer systems.
  • Training and Guidance: Offer training and advice to users to help them overcome identified challenges.
  • Documentation: Maintain a comprehensive log of problems and solutions for reference by other support analysts.
  • Application Development: Engage in the redesign and enhancement of software applications.
  • Supervision: Oversee the activities of other technical support personnel within the team.
  • Network Support: Provide support for business systems, networks, and internet-related issues.
  • Equipment Setup: Ensure proper installation and setup of equipment for user access.
Technical Proficiencies
  • Proficient in desktop applications and security software.
  • Experienced with MS Office and MS Windows operating systems.
Work Environment
  • Fast-paced atmosphere with tight deadlines.
  • Tasks may involve repetitive actions and require attention to detail.
  • Physical activities include a combination of sitting, standing, and walking, along with bending and crouching.
Personal Attributes
  • Detail-oriented and accurate in task execution.
  • Strong client focus and initiative.
  • Organized and capable of working collaboratively within a team.
Qualifications
  • Minimum of 1 year and less than 2 years of relevant experience.
  • Permanent position with a commitment of 40 hours per week.
  • Work language: English.